troubleshooting Question

Can't view PDF on the web

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quahitisFlag for United States of America asked on
Productivity AppsAdobe Acrobat
4 Comments1 Solution452 ViewsLast Modified:
We are rolling out Windows 7 32bit computers and our software requires that Adobe Reader 8.0 be installed. Our users are receiving the following message whenever they attempt to view a pdf on the web from our document server: "Cannot use Adobe Reader to view PDF in your web browser. Reader will now exit. Please exit your browser and try again". The kicker is that if I connect to the user with our remote support tool the document is displayed without the error message. I have tried to work around it by making our users local admins but that did not work. I have removed and reinstalled Adobe Reader countless times to no avail. Adobe Acrobat 9 was installed on the computer by default but it was removed before installing reader. There are a few computers that work fine and their settings match those that are not working. Any ideas?
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