troubleshooting Question

Terminal Server problem

Avatar of siemensnm
siemensnm asked on
Microsoft Server OS
3 Comments1 Solution3872 ViewsLast Modified:
Hi,

I'm having problems with a Windows Server 2008 Terminal Server. I have 25 (per device) CALs installed and Remote Desktop sessions are working from most of the machines.
However, there are 2 Windows XP machines that are unable to establish a RDP session with an error message about missing CALs. These are the errors produced in the Terminal Server's Event Log:

Event ID: 1028
The remote session could not be established from remote desktop client CLIENT_NAME because its license could not be renewed.

and

Event ID: 21
The Remote Desktop license server "SERVER_NAME" does not have any remaining permanent Remote Desktop Services client access licenses (RDS CALs) of the type "Windows Server 2008 or Windows Server 2008 R2 : Per Device CAL (TS, RDS or VDI)". As a result, the Remote Desktop license server cannot issue RDS CALs of the type "Windows Server 2008 or Windows Server 2008 R2 : Per Device CAL (TS, RDS or VDI)" to the Remote Desktop Session Host server "SERVER_NAME". To resolve this problem, verify that the Remote Desktop licensing mode configured on the RD Session Host server matches the type of RDS CALs installed on the Remote Desktop license server. If required, purchase and install additional RDS CALs as needed for this Remote Desktop license server.

I tried everything, including changing the name of the client and regenerating it's SID.

Another piece of information: I've imported the CAL's in two stages: first 5 licenses and then 20. I've noticed in the RD licensing manager that the first 5 are already allocated and new device licenses are issued from the "Temporary Per Device CALs". The entry with the 20 device CALs is empty. Shouldn't it have allocated licenses from it first?

Thanks.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros