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FlashJack9Flag for United States of America

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McAfee Agent 4.5 Won't Connect to Server on New Imaged Laptop

Hi,

I've got an issue where the McAfee Agent version 4.5 won't check in to the EPO server after a laptop is built using an image.  The agent is part of the image so it's not being installed after Windows is setup.  We are using SysPrep as part of the imaging process so I'm thinking it would be getting a new SID.  It seems like it might be a SID issue though.  

Any help would be great on this one!  Let me know if I need to provide any more details!

Thanks!
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ProfessorBindokas
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Hi,

The GUID turned out to be the issue.  

This is the registry key that needed to be deleted.

HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent\AgentGUID

Thanks!