troubleshooting Question

Keyboard Lock disables alarm notification on Blackberry 9650

Avatar of tennenbaum
tennenbaumFlag for United States of America asked on
Cell PhonesBlackBerry
4 Comments1 Solution777 ViewsLast Modified:
I have a user with a new Blackberry 9650.  When he enables the keyboard lock, the Blackberry no longer rings or vibrates when the alarm goes off.  If the keyboard lock is not enabled, the alarm works.

I have swapped his Blackberry with another one, and this 9650 has the same problem.  I have also tried downgrading the device to the older 9650 firmware, which did not resolve the issue either.  

Any ideas??

Thanks so much!
-Lauren
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros