troubleshooting Question

Remote Desktop errors out on XP machine

Avatar of John Smithers
John SmithersFlag for United States of America asked on
Windows XPRemote Access
4 Comments1 Solution901 ViewsLast Modified:
Remote Desktop errors out on my machine.

Machine: XP Pro version 2002 SP3.  i7 930 @ 2.80 GHz.  3 GB RAM.

When I try to connect to another computer I get "Remote Desktop connection has encountered a problem and needs to close" message.

I looked at what the report contains and got:

AppName: mstsc.exe   AppVer: 6.0.6001.18000  ModName: mstscax.dll
ModVer: 6.0.6001.18000  Offset: 0015b2f5

RD used to work on this machine until yesterday.  I do not recall loading any new hardware or software after the last time I successfully used Remote Desktop.

I tried copying mstscax.dll and mstsc.exe from a working machine to \windows\system32 folder.

Can anyone help me resolve this?  I do not want to reload the machine if I can help it.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros