troubleshooting Question

Photos attached to emails are embedded in message and attachment lost

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splaitFlag for United States of America asked on
Microsoft OfficeOutlook
4 Comments1 Solution311 ViewsLast Modified:
I have a client who uses her laptop hard.  She gets >100 emails per day, all sorted and saved in folders or deleted.  The current .pst file is approaching 4GB and she has a 1.9GB archive.  Her app is Outlook 2010 and it runs on XP Pro (all updates applied).

Recently, a colleague of hers sent her about 30 emails with a single photo attached to each.  The photos are about 1 - 2MB each.  When she sees the emails on her Blackberry, the photos are attachments.  On her Dell laptop (Latitude E6500), they come embedded in the message and there are no attachments.

We have ESET SmartSecurity 4.2 installed.

Any ideas why this is happening?
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