troubleshooting Question

Outlook Sender's name is wrong

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I have  customer who is configuring their email account in Outlook 2007 on Windows 7.  They use a single generic email account for three different people.  The problem is that regardless of which machine an email is sent from, and how Outlook is configured, the mail is received from "Joe Smith", when in fact Joe Smith is nowhere to be found in the configuration.  They want to use a generic Sent From address, like "Smith and Associates", but regardless of how the Display Name is configured in Outlook, it comes from "Joe Smith".

I suggested that the problem was with how the account's Display Name was configured with their email provider, but the provider ways it's not them.

Can I get any confirmation on this?  Or suggestions where it's picking up the name "Joe Smith"?


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