troubleshooting Question

Dell 5310n - Unable to print a Word document correctly

Avatar of Jack
JackFlag for United Kingdom of Great Britain and Northern Ireland asked on
Printers and ScannersMicrosoft ExcelMicrosoft Word
9 Comments2 Solutions637 ViewsLast Modified:
Hi there,

We have a Dell 5310n which was given to us recently. It works well and fast for most documents but we have an issue printing files such as this:
http://www.infomedltd.co.uk/downloads/other/gp_brochure.docx

The first page prints like this:
http://www.infomedltd.co.uk/downloads/other/gp_brochure_1st_page_scan.jpg
The print preview looks fine.

I tried it on a Dell 1700n and it prints perfectly so I presume it is a setup issue with the printer but not sure where.

Also, it is very very slow to print excel spreadsheets, again not sure why.

Would appreciate any help.

Thanks,
Jack

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