troubleshooting Question

Can anyone think of a way a user could cause explorer.exe to crash? If not, most likely cause

Avatar of Jsmply
Jsmply asked on
PCWindows 7
12 Comments1 Solution438 ViewsLast Modified:
Hi All,

Here is the deal, we have a user on a Windows 7 laptop that's been doing some strange things.  For a while, they had Outlook and Excel appcrashes on a regular basis.  We did some troubleshooting on that and it got better, but then while doing a basic drag and drop of files today the user ended up "crashing the machine" which we then reviewed the event log and saw it was explorer.exe that crashed and the faulting module was shell32.dll.  

We are trying to determine if the events are related, or explorer.exe randomly crashed.  The user has been having some trouble adapting to Windows 7 (accidentally opening multiple copies of programs, etc).  

Can anyone think of any obvious ways a normal user could crash Windows Explorer?  We were just teaching them to drag files recently and they claimed it crashed while doing this, so that is why we are suspicious.  

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