troubleshooting Question

User can't recv emails on Blackberry

Avatar of tomd1976
tomd1976 asked on
BlackBerry ProgrammingBlackBerry
3 Comments1 Solution592 ViewsLast Modified:
Hello

Environment:

BES 4.1.6 - Windows 2003 Server

Exchange 2003 SP2

Bold 9000

One of our users is suddenly having an issue where they can send emails but not recv any on their handheld device. There is no associated problems with these messages in Outlook.

If someone sends them a message, it appears in Outlook immediately, but not in their handheld. They have no filtering set up and we have rebooted the device.

According to messageflow.exe, the message has been delivered to the handheld too, which is weird! This has been happening all day today and still not solved :(

Any ideas on what could cause this? The last time we had this, we deleted and recreated the BES account which fixed it, but I don't want to do so on this occasion since the user is VIP.

Any sort of help appreciated!
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