Citrix SSL Error 4: A network error occured while connecting to "server name"

Hi Guys, I'm using Dazzle, subscribe to Outlook 2007. The connection seems fine. Outlook will launch and everything. If I leave the connection (Outlook) idle for between 3 to 5 mins, this error will show up. If I launch some other applications, this error doesn't seems to show. I'm using the latest Xenapp 6, Secure Gateway 3.2, Mac Snow Leopard, and the latest 11.2 plug in for Mac. I have tried to disable session reliablility but it doesn't seems to help. Any ideas? By the way, if I launch Outlook via web access in Safari, its also fine. Only PNAgent will have this problem
totallypatrickAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

zoubi77Commented:
Do you have any other errors in event event log? When you disabled SR, did you extend ICA connection Keep Alive??
0
totallypatrickAuthor Commented:
Nope I did not extend the ICA Keep alive. May I know how do I do that in Xenapp?
0
det0n8rCommented:
Per CTX708444, set HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix to IcaEnableKeepAlive REG_DWORD: 0 or 1

When this value is 0, ICA KeepAlives are disabled. When this value is set to 1, ICA KeepAlives are enabled. The IcaEnableKeepAlive is set to 1 by the Service Pack installation.
ICAKeepAliveInterval REG_DWORD: <number in seconds>

This parameter determines the interval separating keep alive retransmissions until a response is received. Once a response is received, the delay until the next keep alive transmission is again controlled by the value of KeepAliveTime. The connection is ended after the number of retransmissions specified by TcpMaxDataRetransmissions have gone unanswered. If the IcaEnableKeepAlive value is 1, this value controls the frequency at which ICA KeepAlives are sent to the client. This IcaKeepAlive Interval is set to 60 seconds by this hotfix installation. Sixty seconds is also the default interval if this value is not defined but IcaEnableKeepAlive is set to 1.
Default: 60 seconds
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

tk36Commented:
Check this
http://forums.citrix.com/message.jspa?messageID=1448917

The last post said rebooting the servers did resolve his problem...
0
totallypatrickAuthor Commented:
I have got it. I use direct connection instead of gateway and the error is gone.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
totallypatrickAuthor Commented:
Solve it on my own.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Mac OS X

From novice to tech pro — start learning today.