mnak11
asked on
Office 2007 documents only open in read-only
I have one user on a Vista machine that is having a problem opening Word and Excel 2007 documents. It always opens in read-only stating that 'another user' has the file locked. This is simply not the case, and seems as though any docx or xlsx file does this. To make this stranger, the first time you open the document it opens it fine, but when you close it and open it again it says the file is locked.
I have tried a repair reinstall, and complete removal (including registry and program file data left behind) and reinstall of Office.
Notes:
This ONLY affects file on a network share. Copying the file to local drive is fine.
Word 2003 and Excel 2003 documents open fine. - it only affects 2007 documents.
There are no temp (owner) files in the folder.
Other users open the same document without issue.
Noone else has the file open - nothing is liste in open files under computer management.
No additional Word/Excel processes open.
Office 2007 SP2 is installed.
This is a really strange behavior, and one I can't pinpoint. If anyone knows anything about this please let me know. Thank you!
I have tried a repair reinstall, and complete removal (including registry and program file data left behind) and reinstall of Office.
Notes:
This ONLY affects file on a network share. Copying the file to local drive is fine.
Word 2003 and Excel 2003 documents open fine. - it only affects 2007 documents.
There are no temp (owner) files in the folder.
Other users open the same document without issue.
Noone else has the file open - nothing is liste in open files under computer management.
No additional Word/Excel processes open.
Office 2007 SP2 is installed.
This is a really strange behavior, and one I can't pinpoint. If anyone knows anything about this please let me know. Thank you!
jrobillard
Do you have a backup software that is backing up the file locked !?
ASKER
No backup software running. The file opens on several other similarly imaged computers just fine.
What are the user permissions for the file and folders on the network?
ASKER
Folder and file permissions are ok. If I copy an xlsx or docx file in the folder, it opens fine the first time and then says locked by another user subsequent times. Does this every single time and xls/doc files are fine.
mnak11,
In most situation specifically in Word, this error comes out if you shared the Document template. If Normal.dotm which is supposedly on each user Application folder is put on a shared folder in a network, you will come across with the file lock issue.
It would be a good step to check this out.
Sincerely,
Ed
In most situation specifically in Word, this error comes out if you shared the Document template. If Normal.dotm which is supposedly on each user Application folder is put on a shared folder in a network, you will come across with the file lock issue.
It would be a good step to check this out.
Sincerely,
Ed
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