troubleshooting Question

Blackberry Enterprise Server Express - Sync Issues

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TS_BenB asked on
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Currently I'm at a loss with this issue and EE is the last port of call before I contact Blackberry support. I'm hoping someone can offer some help so here the scenario...

We've got a single server running 2003 SBS. This is working fine though does have some low disk space issues on the c:\ (not sure if that relavent).

We've installed BES Express on this server (on the d:\ partition ). We've got one handset currently using this with a few to adding another 4-5.

This issue is: when we delete email from the inbox of the phone, this change reflects in the users Exchange mailbox. However when deleted from the Exchange mailbox the change (deletion) is not made on the handset. This results in a handset that is clogged with old email.

We've even uninstalled and reinstalled BES Express, and the user had a brand new clean handset at the same time.

We've checked all the obvious areas such as the mailbox settings on the phone - these seem to be setup ok.

Has anyone seen this before or have any idea how to go about troubleshooting further (e.g. logs)?

Any help appreciated.


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