Need help with Sierra Wireless on HP dv 600 pavillion

nava_x
nava_x used Ask the Experts™
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Hello there. I installed Windows Ultimate and now i have problems with my Sierra Wireless and gps connections. The usb modem is called Mercury and every time i connect to the laptop im getting message about installing the device and after few seconds i get message the device was not installed successfully. Windows seven can't fine the device when i plug it into my pc.Need help
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Top Expert 2013
Commented:
what windows?   7 or vista, or XP ? did you follow the corrrect install method?  normally : install software, only connect usb device when asked for.
if wrong - uninstall software first BEFORE retrying

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Commented:
windows 7 ultimate

Commented:

It could be a USB cable problem if you are using one or USB cable extender?

Try to change the USB port on the computer also.

As nobus said, uninstall the driver software completely, restart the computer and then install software and connect the USB when it prompts.

This should solve the problem.

Good luck.

Top Expert 2013

Commented:
did you install it correct?

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