pauldownham
asked on
http://1.1 Service Unavailable error message on eBay
When trying to sign-in to eBay on my laptop (Vista) it crashes out with a white screen saying "http://1.1 Service Unavailable", but has previously worked fine.
If I sign-in using my desktop computer (XP Pro) there is no problem.
On the laptop, I do initially get through to the ebay sign-on screen (https://signin.ebay.co.uk/ws ...), but the URL changes to http://cgi1.ebay.co.uk/aw-cgi/eBayISAPI.dll?MigrateVisitor&PageType=1883 just before the crash.
The problem first occurred when I was using the laptop in France earlier this week, but it has always worked in France OK before.
If I sign-in using my desktop computer (XP Pro) there is no problem.
On the laptop, I do initially get through to the ebay sign-on screen (https://signin.ebay.co.uk/ws ...), but the URL changes to http://cgi1.ebay.co.uk/aw-cgi/eBayISAPI.dll?MigrateVisitor&PageType=1883 just before the crash.
The problem first occurred when I was using the laptop in France earlier this week, but it has always worked in France OK before.
iamsam
Can you do a full scan for spyware/ malware on the laptop? Also does this happen in every browser you use? Try to clear out the temp files/cookies and restart the computer after the scan they try going to the site again.
ASKER
I've run ccleaner and adaware, but nothing unusual reported. I'll try getting rid of cookies next, and try a different browser. Then I'll report back: Thanks.
ASKER
OK, it turned out to be none of the above!
The problem seems to be that eBay had become confused by my foreign sign-ins. I tried to access my account through the USA ebay.com site (rather than ebay.co.uk) and this worked, so then I changed back to the UK site, refreshed my favourite link, and the "migratevisitor" URL pop up no longer appeared.
The problem seems to be that eBay had become confused by my foreign sign-ins. I tried to access my account through the USA ebay.com site (rather than ebay.co.uk) and this worked, so then I changed back to the UK site, refreshed my favourite link, and the "migratevisitor" URL pop up no longer appeared.
ASKER CERTIFIED SOLUTION
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