Windows 7 Group Policy Client Service Fails To Start

t_mejia_va
t_mejia_va used Ask the Experts™
on
I ran into a problem with a stand alone Windows 7 desktop that will not allow standard users to log on.  I can log on with an administrator account but have limited access to computer functions.  I get the following message:
 "Windows could not connect to the Group Policy Client Service."
Also, when I try to view files in Explorer, I get the following message:
"The server process could not be started because the configured identity is incorrect"
Starting the system in safe mode does not help.  I cannot use internet explorer, but am able to use firefox. I don't have any restore points (very odd) so I couldn't even go back to a stable state before this happened. Please advise as I would hate to re-install the OS.
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Ivano ViolaSystem Administrator
Commented:
Type: services.msc in the run line and hit enter.
Make sure the following services have started.

Remote Procedure Call (RPC)
DCOM Server Process Launcher
RPC Endpoint Mapper

Then try to start the Group Policy Client service. A system restore would have been your best bet. Were any Windows Updates applied recently? This could be something that affected the service.

Author

Commented:
Yes, each of the services you mentioned have started. the gpsvc is set to start automatically, but all of the startup options are greyed out and I am unable to manually start the service.
System Administrator
Commented:
I found the entry for the group policy client service in the registry. The entry is located in:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\gpsvc]

Here are snapshots of my settings:
Check your settings and see if they look any different. The security data field may be different. Export the as a backup if you decide to make any changes. Maybe also try changing the permission on the GPSVC key so that Administrators have full control. If you make changes remember to restart.
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Author

Commented:
Thanx guys! U pointed me in the right direction. I had enough backup data so I ended reimaging the drive.

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