Cannot access Outlook OST file in Win7
Just installed Office 2010 on a Win 7 PC. Outlook loaded, created a new OST, and was running fine. However, it suddenly stopped syncing and when I try Send/Receive, get an error saying don't have permissions to update the file.
The OST is on a Q: drive which is a partition of C. This is a new PC, so I assume it came that way and Q was meant to be a recovery drive? Anyway, when I go to change ownership, it says 'cannot display current owner' and will not let me change the new owner to my id (which is an admin ID on the box).
So I can't delete the OST to have it recreated on the C drive, can't access Q. If I logon to the PC as a different user and start Outlook, it creates an OST on the C drive and works fine.
I need to get rid of the Q drive file! Help!
The OST is on a Q: drive which is a partition of C. This is a new PC, so I assume it came that way and Q was meant to be a recovery drive? Anyway, when I go to change ownership, it says 'cannot display current owner' and will not let me change the new owner to my id (which is an admin ID on the box).
So I can't delete the OST to have it recreated on the C drive, can't access Q. If I logon to the PC as a different user and start Outlook, it creates an OST on the C drive and works fine.
I need to get rid of the Q drive file! Help!
zeshanaziz
just add the in that drive where OST was placed and give him full rights.
i mean add the user bcoz its only the rights problem...
Are you able to delete the profile from control panel -> mail -> profiles?
What do you mean with Q: is a partition of C:?
What do you mean with Q: is a partition of C:?
ASKER
1) I know it's a rights problem, but it will not let me change ownership or rights to that location.
2) I uninstalled Office 2010 and reinstalled, thinking it would setup a new profile. It did not. Outlook apparently saw the OST file on Q and started up with it. If I go to delete the profile, it wants me to set up a PST first. I don't want to do that because I don't want to pull all mail off of Exchange onto the local PST. And, I still won't be able to delete the OST on Q.
2) I uninstalled Office 2010 and reinstalled, thinking it would setup a new profile. It did not. Outlook apparently saw the OST file on Q and started up with it. If I go to delete the profile, it wants me to set up a PST first. I don't want to do that because I don't want to pull all mail off of Exchange onto the local PST. And, I still won't be able to delete the OST on Q.
What is the filesystem on that Q partition?
Also Outlook should not ask you to create a pst. You can select from the account setup page "Manually configure server settings or additional server types" and chose exchange services. Unfortunately I am not at the office to be able to check all Outlook 2010 settings.
If that works we can turn out attention to deleting the .ost file.
If that works we can turn out attention to deleting the .ost file.
ASKER
I kept digging and found a post with the same problem. Apparently, the Q drive is a virtual drive created by the click and run version of Office 2010. The post gives regedit instructions to remove the drive mapping, then uninstall the 'small' version of Office and install the full version. The full version does not create a Q drive. I am going to try that and see if it helps. Will post back. Thanks for the quick responses in the meantime!
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
The above worked - simply uninstalled click&run version of Office 2010 and installed full version. That's really an annoying feature of the click & run - Microsoft does it again!
ASKER
Awarding points for quick response and good ideas
Thank you!