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troubleshooting Question

Cannot access Outlook OST file in Win7

Avatar of lbit
lbitFlag for United States of America asked on
OutlookWindows 7
11 Comments1 Solution1303 ViewsLast Modified:
Just installed Office 2010 on a Win 7 PC.  Outlook loaded, created a new OST, and was running fine.  However, it suddenly stopped syncing and when I try Send/Receive, get an error saying don't have permissions to update the file.

The OST is on a Q: drive which is a partition of C.  This is a new PC, so I assume it came that way and Q was meant to be a recovery drive?  Anyway, when I go to change ownership, it says 'cannot display current owner' and will not let me change the new owner to my id (which is an admin ID on the box).

So I can't delete the OST to have it recreated on the C drive, can't access Q.  If I logon to the PC as a different user and start Outlook, it creates an OST on the C drive and works fine.  

I need to get rid of the Q drive file!  Help!
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