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Office Standard 2010
Right after starting setup install comes up that it has encountered an error and fails. It gives no error code or number. This is on a Terminal Server of Server 2008 Standard. Any suggestions where to look or begin is appreciated. THanks
ASKER
Nothing abnormal appears in event log. There was a failed install of Office 2007 tried earlier on in process. Could something still be in registry? If so how do i clean the registry? Thanks
ASKER
Trying to load Office 2010 Standard 64 BIt on Server 2008 Standard. Any help is appreciated. Thanks
Are you installing manually or using Office Customization Toolkit (OCT)? If not using OCT, I suggest you try to use OCT first. To use OCT, simply run admin /setup from the disc location or share location where you store your Office setup files. Good luck.
ASKER
Tried to use oct but when i run the package it says some error about upgrade?
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ASKER
Ok. used msizap and also removed all entries in registry. It is a VLM and so i also installed the KMS Host Service. Still when i run the installer package that i created i still get the error/. I hit install now then within ten seconds it says Office 2010 Standard has encountered an error and stops. Any suggestions?
ASKER
This is the last part of the setupexe log file that i found. THanks inadvance
Log level changed from: Standard to: Verbose
Rolling back chain
10/21/2010 08:05:24 Rolling back package: OfficeMUI.en-us
There appears to be no rollback work to do for package: OfficeMUI.en-us path: C:\MSOCache\All Users\{90140000-0115-0409- 1000-00000 00FF1CE}-C \OfficeMUI .msi
Error attaching to OSE, error 0x00000000
Stopping running ose
Cannot start standalone OSE from path D:\office10\Standard.WW\os e.exe. Error code 0x800706b5. Skipping uncache for this product
Showing completion dialog.
Reboot requested if needed.
No reboot is needed.
Catalyst execution finished: 10/21/2010 08:05:29. Return code: 1603.
PERF: TickCount=57680683 Name=RunSetup Description=End function
Log level changed from: Standard to: Verbose
Rolling back chain
10/21/2010 08:05:24 Rolling back package: OfficeMUI.en-us
There appears to be no rollback work to do for package: OfficeMUI.en-us path: C:\MSOCache\All Users\{90140000-0115-0409-
Error attaching to OSE, error 0x00000000
Stopping running ose
Cannot start standalone OSE from path D:\office10\Standard.WW\os
Showing completion dialog.
Reboot requested if needed.
No reboot is needed.
Catalyst execution finished: 10/21/2010 08:05:29. Return code: 1603.
PERF: TickCount=57680683 Name=RunSetup Description=End function
OK try this, http://support.microsoft.com/kb/927153. Good Luck.
If you don't have time to read the articel, follow the steps below:
In Windows XP
Click Start, click Run, type cmd, and then click OK.
Type cd "%allusersprofile%\Applica tion Data\Microsoft Help", and then press ENTER.
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.
Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3".
Type exit, and then press ENTER.
In Windows Vista and Windows 7
Click StartCollapse this imageExpand this image, and then type cmd in the Start Search box, and then click OK.
Type cd "%allusersprofile%\Applica tion Data\Microsoft Help", and then press ENTER,
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.
Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3"
Type exit, and then press ENTER.
After you delete the Rgstrtn.lck file, you can try to install the Office suite or the Office program that you tried to install earlier.
In Windows XP
Click Start, click Run, type cmd, and then click OK.
Type cd "%allusersprofile%\Applica
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.
Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3".
Type exit, and then press ENTER.
In Windows Vista and Windows 7
Click StartCollapse this imageExpand this image, and then type cmd in the Start Search box, and then click OK.
Type cd "%allusersprofile%\Applica
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.
Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3"
Type exit, and then press ENTER.
After you delete the Rgstrtn.lck file, you can try to install the Office suite or the Office program that you tried to install earlier.
ASKER
Ths is a Server 2008 Standard R2 machine?
Can you still to do a file search for Rgstrtn.lck and delete it?
ASKER
Says cant be found
ASKER
Ive discovered in the event logs a error 1603 with the msinstaller. Any thoughts. This machine was initially set up as a domain controller but then was sucessfully demoted to jsut a member server. Any thoughts.
Also refer this:
http://support.microsoft.com/kb/926804
Hope this helps,
Shree