Office Standard 2010

cntech
cntech used Ask the Experts™
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Right after starting setup install comes up that it has encountered an error and fails. It gives no error code or number. This is on a Terminal Server of Server 2008 Standard. Any suggestions where to look or begin is appreciated. THanks
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Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Check Application event log for any error.

Also refer this:
http://support.microsoft.com/kb/926804

Hope this helps,
Shree
cntechNetwork Manager

Author

Commented:
Nothing abnormal appears in event log. There was a failed install of Office 2007 tried earlier on in process. Could something still be in registry? If so how do i clean the registry? Thanks

cntechNetwork Manager

Author

Commented:
Trying to load Office 2010 Standard 64 BIt on Server 2008 Standard. Any help is appreciated. Thanks
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Commented:
Are you installing manually or using Office Customization Toolkit (OCT)?  If not using OCT, I suggest you try to use OCT first.  To use OCT, simply run admin /setup from the disc location or share location where you store your Office setup files.  Good luck.
cntechNetwork Manager

Author

Commented:
Tried to use oct but when i run the package it says some error about upgrade?
Commented:
I think I know the issue now.  But any event logs or log files would help too.  So did you uninstall all previous version of Office 2007 yet?  Did you ever used any beta or release candidate copies of Office?  If so, Office 2010 will not remove them or upgrade them.  So step one is to wipe out all old versions on Office on the server.  Step 2 would be to use MSIZAP to clean out all Office registry keys.  You can download MSIZAP by doing Bing or Google search.  Next, you can try to install Office using the customized install you created from OCT again.  Good luck.
cntechNetwork Manager

Author

Commented:
Ok. used msizap and also removed all entries in registry. It is a VLM and so i also installed the KMS Host Service. Still when i run the installer package that i created i still get the error/. I hit install now then within ten seconds it says Office 2010 Standard has encountered an error and stops. Any suggestions?
cntechNetwork Manager

Author

Commented:
This is the last part of the setupexe log file that i found. THanks inadvance


Log level changed from: Standard to: Verbose
Rolling back chain
10/21/2010 08:05:24 Rolling back package: OfficeMUI.en-us
There appears to be no rollback work to do for package: OfficeMUI.en-us path: C:\MSOCache\All Users\{90140000-0115-0409-1000-0000000FF1CE}-C\OfficeMUI.msi
Error attaching to OSE, error 0x00000000
Stopping running ose
Cannot start standalone OSE from path D:\office10\Standard.WW\ose.exe. Error code 0x800706b5. Skipping uncache for this product
Showing completion dialog.
Reboot requested if needed.
No reboot is needed.
Catalyst execution finished: 10/21/2010 08:05:29.  Return code: 1603.
PERF: TickCount=57680683 Name=RunSetup Description=End function

Commented:
OK try this, http://support.microsoft.com/kb/927153.  Good Luck.

Commented:
If you don't have time to read the articel, follow the steps below:

In Windows XP
Click Start, click Run, type cmd, and then click OK.
Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER.
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.

Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3".
Type exit, and then press ENTER.

In Windows Vista and Windows 7
Click StartCollapse this imageExpand this image, and then type cmd in the Start Search box, and then click OK.
Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER,
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.

Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3"
Type exit, and then press ENTER.
After you delete the Rgstrtn.lck file, you can try to install the Office suite or the Office program that you tried to install earlier.
cntechNetwork Manager

Author

Commented:
Ths is a Server 2008 Standard R2 machine?

Commented:
Can you still to do a file search for Rgstrtn.lck and delete it?
cntechNetwork Manager

Author

Commented:
Says cant be found
cntechNetwork Manager

Author

Commented:
Ive discovered in the event logs a error 1603 with the msinstaller. Any thoughts. This machine was initially set up as a domain controller but then was sucessfully demoted to jsut a member server. Any thoughts.

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