Microsoft Word 2007 -- Issue With Crashes - I Need Your Help.

ComputerCamper
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Hello. I need your help. I am running Microsoft Office 2007. I have my Word 2007 “Stopped working” problem every day I can see in my Windows 7 Pro’s Reliability Monitor. I have had many of these same errors reported each day. FYI, I am running Windows 7 32-Bit. These are some of the information:

Description
Faulting Application Path:      C:\Program Files\Microsoft Office\Office12\WINWORD.EXE

Problem signature
Problem Event Name:      APPCRASH
Application Name:      WINWORD.EXE
Application Version:      12.0.6545.5000
Application Timestamp:      4c653e57
Fault Module Name:      ntdll.dll
Fault Module Version:      6.1.7600.16559
Fault Module Timestamp:      4ba9b21e
Exception Code:      c0000005
Exception Offset:      0002fc77
OS Version:      6.1.7600.2.0.0.256.48
Locale ID:      1033

Extra information about the problem
LCID:      1033
Brand:      Office12Crash
skulcid:      1033

Please reply with possible reasons and solutions.
Thank you!!!
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Have you tried to reinstall Office?

Author

Commented:
@Jaguar5150:

Hi! Thanks for your reply. I have tried to re-install office and I do not see any different.

Any way to detect from the codes and data I provided in my original post above?

Please reply.

Thank you!    
I think the malware cleanup you did on your other problems should help this.
Other things to try, run Windows update and get the updates for both Windows and Office, then uninstall and reinstall Office now that the malware is gone.
I will check back in the morning.
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Author

Commented:
@dreamcomputer2000:

It is getting late for me too. I am going to do your solutions tomorrow and post here afterwards. Again, thanks for your absolute help!!!

See ya soon.

Thanks!!!
GrahamSkanRetired
Top Expert 2012

Commented:
Here is a full list of troubleshooting steps from Microsoft

http://support.microsoft.com/default.aspx/kb/921541
Chris BottomleySoftware Quality Lead Engineer
Top Expert 2011

Commented:
Exit word then:

"Using Regedit navigate to the following subfolders and delete both:

\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options"

Restart word and hopefully problem solved ... the files are recxreated hence no problem there.

Chris

Author

Commented:
@ chris bottomley:

I'm back!

Hello. Thanks for your reply. First, tell me from what you seeing that's going on with my Word 2007 Please explain. Before I go ahead and start messing with my registry, I need a complete reason and explanation of what is happening and what the solution will do. As you can tell, I am unaware of what is happening. I will also ask if this can happen again at some point and what would trigger it?

Please reply.

Thank you!



   
Chris BottomleySoftware Quality Lead Engineer
Top Expert 2011

Commented:
This was a problem I had for a few months last year, I searched out this as the solution at the time, all I can say is it worked for me and no hassle ... I did have to re-use it a few times before whatever was causing it 'stopped', but I have no idea what 'it' is just the fix.

Chris

Author

Commented:
Hello. I apologize for not returning my results to your comments above sooner. My many lives keep me going! :-)

Basically the issue still appears and it is not corrected after following all your possible solutions above. I am beginning to think it may be an add-on in Word 2007. I have to investigate that next.

anything else you can think of by chance???

I will be back...  
Chris BottomleySoftware Quality Lead Engineer
Top Expert 2011

Commented:
That was simply something from personal experience, personally I don't have any wider experience with the issue so afraid I cannot help further.

Chris
GrahamSkanRetired
Top Expert 2012

Commented:
I have worked for a company that delivered software (for their own hardware) and I can tell you that it is highly unlikely that anyone here can analyse your specific problem and produce a fix for it.

The solver would need to have the compiler listings of the specific module, and of the modules that call it in the stack trace, as well as an intimate knowledge of each of the procedures.

Hopefully, your problem is caused by unique corruption of the Word settings and can be cleared by the steps listed in the link that I gave.

Otherwise, it might be worth reporting to Microsoft in the hope that the weight of similar problems is enough to provoke some action.
Retired
Top Expert 2012
Commented:
Note that the link that I posted does talk about add-ins.

Author

Commented:
@ to all:

Hello. Maybe this can help you help me. I am now receiving a slightly different Office Word 2010 problem signature:

Problem signature
Problem Event Name:      APPCRASH
Application Name:      WINWORD.EXE
Application Version:      12.0.6545.5000
Application Timestamp:      4c653e57
Fault Module Name:      OLConnector.dll_unloaded
Fault Module Version:      0.0.0.0
Fault Module Timestamp:      4bd324cf
Exception Code:      c0000005
Exception Offset:      06dd13b5
OS Version:      6.1.7600.2.0.0.256.48
Locale ID:      1033

Extra information about the problem
LCID:      1033
Brand:      Office12Crash
skulcid:      1033
Bucket ID:      2154674416

Does this shed light on the subject? I know it may or may not relate to my original post, but this is different?

Please help.

Thank you!  
   
The only solution that I could find is to uninstall Office Live Add-in

Author

Commented:
@dreamcomputer2000:

Hello. Thanks for your reply..

Okay, thanks for your reply. I will go ahead and uninstall Office LIve Add-in. Hmmm... Isn't Office Live Add-In created by the very Microsoft that makes Office Word 2007??? Their own add-ons can not get along with their own software??? We are not talking 3rd party program add-ons here?

Anyways, I will get back to you after some short time to let you know if these errors have stopped.

I'll be back...

Thanks again!  

Author

Commented:
Hello. The crashes with Word 2007 have stopped. I have done some tests with Word 2007 and the crashes have stopped.

So, even though this SPECIFIC TYPE of "stopped working" (crash) for Word 2007 has stopped, does it mean the other "stopped working" from my original post could or will be fixed as well???

Please reply.

Thank you!  
I doubt they are related. The original was an operating system fault.

Author

Commented:
Hello. Well some time as passed and it appears the issue I was having with Word 2007 is now gone. It was that Office Live Add-in *I will guess*. I tend to think that there is more to this story than meets the eye, but the issue is gone! So, I will not close this thread.

Again, thank you for your replies!    

Author

Commented:
Thanks for your answers and my solutions!

I have split the point totals between both members here. One indicated that they alluded me to the fact that his link that held the answer. I did read it quickly and I did noitce that. Second, the other member told me the code from my second Problem Signature that had the answer and solution to my issue.

Again, thank you! :-)    

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