Windows 7&#x27;s Internet Explorer 8 -- Having Critical Event Issues -- Need Your Help!

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SOLUTION

bcapello

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SOLUTION

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ASKER

@dreamcomputer2000:

Thanks again! You just helped me on my other thread in EE with my other issue with the BSOD error. Thanks again!!! Please share with me how you can read these codes. Please. What in the code tells you the issue? ...that malware may be or is lingering?

Thanks for your steps. I see rkill.exe is described here: http://www.technibble.com/rkill-repair-tool-of-the-week/ . Interesting software!!! Per the article, it is, "Rkill is a small, freeware and portable tool designed to terminate active malware processes allowing you to use other removal tools. Rkill is made by a Microsoft MVP “Lawrence Abrams” and is available in 4 different extensions. An .EXE, .COM, .SCR and a .PIF file.
The reason why Rkill comes in 4 different versions is because some malware will block .EXE files in an attempt to prevent you from running other malware removal tools, so this gets around that problem.".

Is this program better than MalwareBytes??? (Because I do have that installed -- the free version of MalwareBytes.) ...and it just so happens I have just finished a deep scan and it found nothing about 1/2 hour ago. So I figure everything is clean. Hmm... You say there is something better out there than MalwareBytes??? Why isn't this publically more popularly known?

Please reply.

Thank you!

ASKER

@ dreamcomputer:

Amazing program!!! rkill is awesome!!!
It found some issues:

Processes terminated by Rkill or while it was running:

C:\ProgramData\EPSON\EPW!3 SSRP\E_S40ST7.EXE
C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RP7.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Troy\Desktop\rkill.exe

Interesting.

Reply if you wish.

THANK YOU!!!

Good, rkill will stop those running processes so malwarebytes can remove them.

It really isn't that I know how to read the codes, many times it is just trial and error and a gut feeling. Other times I find Google to be a great aid--just copy and paste some error code data into a search and see if someone else has had a similar problem. At least 60% of my work deals with malware issues so it is natural for me to do some quick scans to check for malware as a troubleshooting tool. I have two machines with hard drive hookups comming out the side in order to attach hard drives from machines that are too sick to run their own scans. I have been in the business for 8 years and feel like I know less each day. LOL

ASKER

@dreamcomputer2000:

You’re an asset to this forum for these issues!!! Please do not be modest, if you are! Thank you ever so much again!!!

Can I ask for one last favor (...for now) and trouble you much longer, I have posted here another thread with similar reporting with Microsoft Word 2007 I have installed. ID: 26549099 Link: https://www.experts-exchange.com/questions/26549099/Microsoft-Word-2007-Issue-With-Crashes-I-Need-Your-Help.html
. I do not know your expertise in this area of Microsoft Office, but any “gut” feeling there???

Please reply (here or over there at the other thread).

Thank you!!! :)

SOLUTION

Ross-C

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ASKER

@ Ross-C:

Thanks for your reply. I have run rkill.exe and so far so good from dreamcomputer2000. However, I am always open to more suggestions. I have several Add-ons installed with IE8. I see them "Manage Add-ons". I could try to test them so to speak.

Please reply if you wish.

Thank you!

Ross-C

I would start by disabling all of them. Use it for a couple of days if there are no problems and you would like to keep the addons enable them again one at a time. let me know how you get on.

ComputerCamper, I hope you ran malwarebytes after rkill. Rkill only stops the running processes, it does not remove them. Been gone all day, hope you got a resolution to your Office issue. I will check on it.

ASKER

@ dreamcomputer2000:

Welcome back. Yah, I have been busy during the daytime. Thanks for reminding me. I was thinking of running Malwarebytes last night, but it was getting late. It takes awhile to run on my huge system.

I have a question. If you reboot/restart your system back into normal mode (didn't run the Malwarebytes at that time), does the processess that Rkill.exe terminated *restart again* on the next system normal restart??? So you have to go through the same Rkill.exe process again???

Please reply.

Thanks!

That is correct, the processes restart at each reboot.

ASKER

Okay time to close this question since I am not getting these kinds of errors anymore reported in Windows 7's Reliability Monitor to date.

I have done what you all have asked in your solutions and they did not work because when I executed your solutions, I never received any issues being reported. Yes, I did get those terminated process I reported above, but when I actually went ahead and performed the process outlined, it was clean as a whistle -- Malwarebytes scan -- nothing; Rkill.exe scan -- nothing ; add-ons -- tested and no differences; and Windows Media Player in the first link as a potential cause --no. However, time as proven no issues thus far. Good! So found no issues and received no issues.

Now how do I reward for no answers. Hmmm... I will give all of you points across the board. I will reward all answers that provide some sort of a possible solution -- that seems fair.

Again, thank you!!!