Windows 7's Internet Explorer 8 -- Having Critical Event Issues -- Need Your Help!

ComputerCamper
ComputerCamper used Ask the Experts™
on
Hello. I need your help. I am running Microsoft Windows 7. I have had my Internet Explorer 8 “Shut down unexpectedly” or “Stopped working” problem message at least once a day for the past few weeks. I can see in my Windows 7 Pro’s Reliability Monitor. This issue is always under “Critical Events” of Reliability Monitor. I would like to know what happened. This is some of the information:

1.      Sample No. 1 – “Shut Down Unexpectedly”:
Description
Faulting Application Path:      C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name:      APPCRASH
Application Name:      iexplore.exe
Application Version:      8.0.7600.16671
Application Timestamp:      4c86f9be
Fault Module Name:      StackHash_2c78
Fault Module Version:      6.1.7600.16559
Fault Module Timestamp:      4ba9b21e
Exception Code:      c0000374
Exception Offset:      000c2913
OS Version:      6.1.7600.2.0.0.256.48
Locale ID:      1033
Additional Information 1:      2c78
Additional Information 2:      2c789a282c6b81886d85975639371a0a
Additional Information 3:      8786
Additional Information 4:      87865ab1cd8af89c9685c419446a9ed7



2.      Sample No. 2 – “Stopped working”:
Description
Faulting Application Path:      C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name:      APPCRASH
Application Name:      iexplore.exe
Application Version:      8.0.7600.16385
Application Timestamp:      4a5bc69e
Fault Module Name:      StackHash_2ced
Fault Module Version:      6.1.7600.16559
Fault Module Timestamp:      4ba9b21e
Exception Code:      c0000374
Exception Offset:      000c2913
OS Version:      6.1.7600.2.0.0.256.48
Locale ID:      1033
Additional Information 1:      2ced
Additional Information 2:      2cedb7df00510b58f5a2d5bf26ae13ed
Additional Information 3:      1398
Additional Information 4:      13980ed97c8e63db8948781dcd062256

Extra information about the problem
Bucket ID:      1929866986



Please reply with possible reasons and solutions.

Thank you!!!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
I don't have an answer for you but the same error is being addressed in another EE question. You can keep tabs on that one for an answer too.
http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_26438623.html 
MY co-worker just had the same issue.  HE was infected with Spyware.  Try running Malware Bytes - only app that worked for him.  http://www.malwarebytes.org/

good luck
Nice catch bcapello!
If malwarebytes doesn't seem to do it, try this little trick.
1. download rkill.exe to your desktop
2. reboot to safemode
3. run rkill.exe at least twice
4. open malwarebytes and update it, then run a quick scan
5. reboot to safe mode
6. run rkill.exe at least twice
7. run malwarebytes full scan
Should you be charging more for IT Services?

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
@dreamcomputer2000:

Thanks again! You just helped me on my other thread in EE with my other issue with the BSOD error. Thanks again!!! Please share with me how you can read these codes. Please. What in the code tells you the issue? ...that malware may be or is lingering?

Thanks for your steps. I see rkill.exe is described here: http://www.technibble.com/rkill-repair-tool-of-the-week/ . Interesting software!!! Per the article, it is, "Rkill is a small, freeware and portable tool designed to terminate active malware processes allowing you to use other removal tools. Rkill is made by a Microsoft MVP “Lawrence Abrams” and is available in 4 different extensions. An .EXE, .COM, .SCR and a .PIF file.
The reason why Rkill comes in 4 different versions is because some malware will block .EXE files in an attempt to prevent you from running other malware removal tools, so this gets around that problem.".

Is this program better than MalwareBytes??? (Because I do have that installed -- the free version of MalwareBytes.) ...and it just so happens I have just finished a deep scan and it found nothing about 1/2 hour ago. So I figure everything is clean. Hmm... You say there is something better out there than MalwareBytes??? Why isn't this publically more popularly known?

Please reply.

Thank you!

Author

Commented:
@ dreamcomputer:

Amazing program!!! rkill is awesome!!!
It found some issues:  


Processes terminated by Rkill or while it was running:


C:\ProgramData\EPSON\EPW!3 SSRP\E_S40ST7.EXE
C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RP7.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Troy\Desktop\rkill.exe


Interesting.

Reply if you wish.

THANK YOU!!!
Good, rkill will stop those running processes so malwarebytes can remove them.
It really isn't that I know how to read the codes, many times it is just trial and error and a gut feeling. Other times I find Google to be a great aid--just copy and paste some error code data into a search and see if someone else has had a similar problem. At least 60% of my work deals with malware issues so it is natural for me to do some quick scans to check for malware as a troubleshooting tool. I have two machines with hard drive hookups comming out the side in order to attach hard drives from machines that are too sick to run their own scans. I have been in the business for 8 years and feel like I know less each day. LOL

Author

Commented:
@dreamcomputer2000:

You’re an asset to this forum for these issues!!! Please do not be modest, if you are! Thank you ever so much again!!!

Can I ask for one last favor (...for now) and trouble you much longer, I have posted here another thread with similar reporting with Microsoft Word 2007 I have installed.  ID: 26549099 Link: http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Word/Q_26549099.html
. I do not know your expertise in this area of Microsoft Office, but any “gut” feeling there???

Please reply (here or over there at the other thread).

Thank you!!! :)
Commented:
Don't know if youve managed to sort this yet but any problems that I have had with IE on win 7 have been down to Addons. If you go to tools/internet options/programs/manage addons

then disable all addons.  I'm pretty sure this will sort it out for you.

If you need/want any of the addone you can re-enable them one at a time until you find the problem.

Hope this helps

Author

Commented:
@ Ross-C:

Thanks for your reply. I have run rkill.exe and so far so good from dreamcomputer2000. However, I am always open to more suggestions. I have several Add-ons installed with IE8. I see them "Manage Add-ons". I could try to test them so to speak.

Please reply if you wish.

Thank you!

Commented:
I would start by disabling all of them. Use it for a couple of days if there are no problems and you would like to keep the addons enable them again one at a time.  let me know how you get on.
ComputerCamper, I hope you ran malwarebytes after rkill. Rkill only stops the running processes, it does not remove them. Been gone all day, hope you got a resolution to your Office issue. I will check on it.

Author

Commented:
@ dreamcomputer2000:

Welcome back. Yah, I have been busy during the daytime. Thanks for reminding me. I was thinking of running Malwarebytes last night, but it was getting late. It takes awhile to run on my huge system.

I have a question. If you reboot/restart your system back into normal mode (didn't run the Malwarebytes at that time), does the processess that Rkill.exe terminated *restart again* on the next system normal restart??? So you have to go through the same Rkill.exe process again???  

Please reply.

Thanks!      
That is correct, the processes restart at each reboot.

Author

Commented:
Okay time to close this question since I am not getting these kinds of errors anymore reported in Windows 7's Reliability Monitor to date.

I have done what you all have asked in your solutions and they did not work because when I executed your solutions, I never received any issues being reported. Yes, I did get those terminated process I reported above, but when I actually went ahead and performed the process outlined, it was clean as a whistle -- Malwarebytes scan -- nothing; Rkill.exe scan -- nothing ; add-ons -- tested and no differences; and Windows Media Player in the first link as a potential cause --no. However, time as proven no issues thus far. Good! So found no issues and received no issues.

Now how do I reward for no answers. Hmmm... I will give all of you points across the board. I will reward all answers that provide some sort of a possible solution -- that seems fair.

Again, thank you!!!
   

Author

Commented:
I gave points to all possible solutions given in your post since none of your answers applied as a solution. To satisfy EE's points giving system, I had to give the answer to a post, so I have it to the first one, even though the first post is not the solution.

Again, thank you!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial