Outlook PST is not a personal folders file

sanjeevkmrs
sanjeevkmrs used Ask the Experts™
on
Dear Experts,

I have a critical problem with outlook file.
it says "Outlook.pst is not a personal folder file."
I have very important information in it . please help at the earliest to retrieve this file.
I restored the backup but outlook from backup says the same error.
I scanned the pst file which 1.49GB with SCANPST. it tried to scan and repair but there is nothing coming in outlook after scanning the file with scanpst. it created outlook.bak but any use of that.

Regards,
Sanjeev Kumar
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Can you copy this file to other location and try to open it from outlook?
It you can't open outlook, be sure you have copy of your pst file, go to control panel - Mail, create new pst file, remove old, then open outlook and try to open old pst.

Author

Commented:
Hi als315,
I copied the file to other loacation. But still same error  "Outlook.pst is not a personal folder file."
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Try to import it

Author

Commented:
it not importing either....same error
Commented:
If scanpst cannot fix your PST file, then it is badly damaged, you should try

Advanced Outlook Repair

at

http://www.datanumen.com/aor/

to scan and repair it.
Check the SCANPST log file for details of the errors it encountered.  Should be a .txt file in the same folder as the PST.
Commented:
I request you to go to C:\Documents and Settings\User\Local Settings\Application Data\Microsoft\Outlook
 then see what are the PST files over there. copy everything to your USB or any other drive
then open outlook Import those files to existing profile.. or create an other profile and Import it.

If still not working take those files to an other PC and Import it over there...

and let me know the result

Author

Commented:
still the same error is appearing   "Outlook.pst is not a personal folder file."
i deleted everything in C:\Documents and Settings\User\Local Settings\Application Data\Microsoft\Outlook
and tried to import from pst original file but still same error.
zeshanazizSystem Administrator
Commented:
In order to resolve the problem u need to use pst repairing tools.
http://downloads.safecart.com/pst-repair-t.exe

plz note its not a free version but it will show you ur existing emails after repair.
plz let me know the result...
Commented:
did you try from an other PC.. check it out.. to make sure there is no problem with your outlook

Author

Commented:
yes I tried on other pcs as well. still same error

now am trying with  http://downloads.safecart.com/pst-repair-t.exe

lets hope for some luck

Commented:
Check to see if the pst is write protected.
Right click on the pst and select properties
Look at the attribute for read only. Make sure it is unchecked.

Check slipstick's page for a list of tools an methods of repairing.
http://www.slipstick.com/problems/scanpst.htm

Here are a couple:
http://www.repair-outlook.com/

Not sure how bad you need the emails. This is expensive and there is no guarantee it will work.
http://www.officerecovery.com/mail/index.htm
Commented:
Hi, sanjeevkmrs:

Have you tried

Advanced Outlook Repair

at

http://www.datanumen.com/aor/

to repair your file?

Author

Commented:
yes I tried all following
The file is not right protected
1. scanpst - repairs but no data inside. Actual file shows 1.49 GB files
2. Advanced Outlook Repair - cannot repair
3. pst-repair - cannot repair
4. Tried on other PC's - showing same error
5. Tried to Import - cannot import
Commented:
Can you upload your PST file to a ftp so that I can analyze the raw data inside it?

Author

Commented:
sorry chcw, it has some confidential data which cannot be shared.

Commented:
OK. I understand your concerns, although a raw data file analysis may help to find out what is the problem with the PST file.

Author

Commented:
Thanks

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