XP Icons missing

scwoa
scwoa used Ask the Experts™
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I have a Windows XP laptop, that was infected with lots of spyware.   It now has the icons missing.    Only Control - Alt - Delete works.

Control - Esc does not work,
Right click does not work
The icons are in the directory
Running explorer.exe does not help
Making a new profile does not help.
Running a system restore from two months ago, does not help.
Oh yeah - it gets better, cant reinstall, laptop has no backup.

Is there any way to replace the shell ?

Thanks for the help.

Rob
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
Icon Cache

http://www.windowsnetworking.com/kbase/WindowsTips/WindowsNT/AdminTips/TroubleShooting/HowtoRepairtheIconCache.html

But instead of deleting the file as per instructions I'd rename it.

ren shelliconcache shelliconcache.old

Just in case.
zeshanazizSystem Administrator

Commented:
you need to run the scan from bootable AV disk in order to remove the virus...

http://www.geckoandfly.com/4351/kaspersky-rescue-disk-bootable-dos-antivirus-scanner-software/
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You know whenever anyone comes to me with a system that has behaviour of a spyware or virus infection there genuinely is only one true solution.  You need to rebuild the system in order to get it into a known state.  Tough, I know.

You said the laptop has no backup.  A reputable shop/technician will be able to put the hard drive in a caddy and take a backup, and perform the reinstall for you.
Dear EE member,
Please try on Linux Live CD to boot up straight from usb thumb drive or CD/VCD to find and backup your
data file in HDD of your laptop.

More detail, please refer:
http://www.knoppix.net/

Regards,
yjchong514

Commented:
Hello Friend,

  I have a best solution If you are Using Windows XP.
  Download "konboot" from Internet and you will get iso file write it in a CD or USB and boot from that then you will be able to access your PC take your Backup and Do whatever you want. Below URL will tell you how to use konboot...
http://www.irongeek.com/i.php?page=security/kon-boot-from-usb

or
IF you have Windows PE or something boot from CD or USB and do the need full..

if you need anymore assistance please feel free to ask me anytime!..
Commented:
I used this progran, and it restored the settings...

http://www.kellys-korner-xp.com/taskbarplus!.htm

Dear EE member,
F8-> Choose Boot up in Save Mode->run restore again.
It is differ from Boot up in Normal Mode->run restore.

It is worth to try, if you never try the above step.
I have successfully troubleshooting my client 's problem before via the above step.
Hope It will help you too!
Good Luck and Happy Working.

Regards,
yjchong514
Most Valuable Expert 2011
Top Expert 2011

Commented:
So you have your desktop now?

Commented:
Must say, I agree with davesgonebananas: on this, if a machine is so badly infected it takes less time to back up the data and re-install than it does to remove the infections.

On a personal note I have done this myself and spent three days scanning and removing nasties but there was a lingering problem that just would not go away, in the end it took me a day and part of the evening to do the re-install.  So there you go.
Thanks Johndo58.  

There is so much malware out there, viruses, trojan horses, spyware, rootkits, and no anti-malware software is 100% effective.  I find that a PC infected with one form of malware is often infected with many other forms as well.  It's very difficult, if not impossible, to know that you have removed every single one.

When you reinstall the system from a genuine Microsoft DVD you are restoring the system to a known state.

Commented:
Sage words and sound advice :-))

Author

Commented:
johnb6767:   Yes, I have my desktop now.  

it is getting harder and harder to get rid of malware.   I may re-install next time.  in this case, the original media was missing.

Thanks for all your help.

Rob

Most Valuable Expert 2011
Top Expert 2011

Commented:
Its no fun to just reimage.... That the best way to learn how to remove them, and to learn thier tactics......

Most of them nowadays can be removed in a matter of minutes, just need to know where they hide....
Most Valuable Expert 2011
Top Expert 2011

Commented:
Glad youre fixed though.....

Author

Commented:
I found the fix.   While several others had comments - reinstall, I was looking on how to fix the problem, not the best way to get rid of malware.   Thanks to all those who helped.

Rob

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