How can I make AVG Internet Security allow my Adobe CS5 to Update?

I have Adobe CS5 and when I open any of the programs, I go to the Help menue and update the program via internet. Now that I have installed AVG Internet Security, the error says:

 " Update server is not responding. The server might be offline temporarily, or the internet  or firewall settings may be incorrect.  Please try again later".

The settings for AVG is "Allow All" for the programs.

How do I make this work?

Thank you
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I've been using AVG for some time and haven't had any difficulties with the firewall. Which version of AVG have you got? AVG 2011 was released recently, you can upgrade to this version for free. I haven't got CS5, so I can't look at my firewall settings and tell you what entries CS5 requires, however, what happens if you temporarily disable the AVG firewall?? Does the CS5 update work withe the firewall off?
artismobileAuthor Commented:
I have 2011 but now that I disconnected the firewall, it still does not work.  It may be a CS5 thing
when you disabled the AVG firewall, did windows warn you that the firewall was off, if it didn't maybe you've got more than 1 firewall active on your PC.
Become a Microsoft Certified Solutions Expert

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

artismobileAuthor Commented:
windows didn't warn me. i don't see an icon to disable the windows one
artismobileAuthor Commented:
Windows firewall is off
Are you now getting the windows warning that no firewalls are active on your PC? If not, you need to uninstall all 3rd party firewalls with the exception of the AVG firewall.
Try it in safe mode with networking.
artismobileAuthor Commented:
No, I never have received any Windows firewall warnings.
What version of windows are you using?
Open control panel, click security centre, expand the firewall settings, what firewall does windows say is running?
artismobileAuthor Commented:
it says home and work networks connected. Private networks not connected. Windows firewall not at the recommended settings.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
artismobileAuthor Commented:
This is a question that needs to be asked again under a different category.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.