XP Home / IE 8 downgrade failed

Spudgunner
Spudgunner used Ask the Experts™
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A new client brought over a Dell Laptop that has XP Home and used to have IE 8.  She had tried to downgrade from IE 8 to IE 6 by uninstalling versions 7 and 8 from Add/Remove Programs.  Now IE is no longer found on the Add/Remove programs list, however IE is still installed.  

I find 2 exe's in c:\Program Files\Internet Explorer -- one is version 6 .0.2900.5512 -- When launched it returns 'The page cannot be displayed' error and Help, About returns:  An error has occurred in this dialog.  Error 96.  Unspecified error.
The other (iexplore(2).exe) is version 7 .0.6000.16640 and doesn't launch at all.

Now she tells me the requirements have changed and she needs IE 7 for work purposes (not IE 6).  I have the original discs that came with the computer -- how can I recover this thing and send it away with IE 7 working?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The last time I tried that (a while back now), IE7 was not available. I think Microsoft has taken it away. Even using an IE7 install file doesn't work. IE8 is not radically different than IE7. Try installing IE8 and then running it in complete compatability mode.  ... Thinkpads_User
Did you look for IE6 in Control Panel>Add or Remove Programs>Windows Features (on the left side)
Scroll down to IE and put a check in the box if there isn't one. If there is one, remove it, reboot, then add it.
If that does it you can just download IE7.
Please report back
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@theras2000 and dreamcomput… - I have already tried that on a couple of machines. IE7 install needs to go to the Microsoft website, and (in my experience) will no longer install. The download pointed to is the file I have in my store of old files.

@Spudgunner - try it and see if it works. As I note, it would not for me any time recently.

.... Thinkpads_User

Author

Commented:
IE 8 is just not an option for her due to employer requirements.
Windows Features did have IE checked, so I unchecked it, rebooted, checked it, let it install, rebooted and still no luck.
Fortunately, the IE7 installer worked perfectly (had tried doing this with IE 6, but got errors about trying to install an older version, so turned to you experts before wasting more time).  
side note:  found the static IP had been set to 192.168.0.1 -- won't work on my LAN.  Changed to DHCP and all is well.
Thanks for the help.

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