Recently at a client's place, we had a group of users whose certificates will expire in about 4 months. So following our usual and proven to work practice, we go into Domino Admin, go to the person document, and re-certified the person. The certlog.nsf showed the user with new expiry date, and we left that behind.
The following week, client complained that those users still received the certificate expiry notification. And we noticed that in the Configuration tab, those few users were still in the soon to expire list.
We tried running adminp. Tried restarting Domino server. Didn't work. Only manual recertify (by email, then after recertifying, merge the cert at user end) works.
Can anyone shed some light on what could be wrong and where we can check?