Computer won't boot

Lisaa_G
Lisaa_G used Ask the Experts™
on
Asus P4S800D mobo with Maxtor 6E040L0 HDD running w7

Computer won't boot - I get

Primary Master: Sata device not found followed by
A disk read error occurred
Press CTRL-ALT-DEL to restart

Can boot from DVD drive but Windows repair cannot detect o/s to repair


Have disconnected and reconnected power and HDD cables - no joy

Looking for suggestions....  Is my HDD dead and beyond hope?
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Commented:
If you have another PC download the relevant diagnostics from Maxtor if you do not have a diagnostics CD from ASUS.

Commented:
It looks like this system has a built in raid controller. Windows will NOT see any HDD unless you pre load the raid drivers. "Press F3 to install 3rd party raid drivers" That is the only way for Windows to see the drive.  Let me know if this helps

Commented:
I would personally use spinrite on my machines to check at this point but you may not want to go to the expense of buying it.
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noxchoIT Product Manager
Top Expert 2009

Commented:
Enter BIOS and see there if the HDD is detected. No need to suspect HDD death so early.
If it is detected then download this linux based boot CD: http://partedmagic.com/download.html
Burn the ISO to CD and boot the PC from it. See in Partition Editor if your HDD and partitions are detected.
Also give us a bit history of the problem. When and how did the problem start?
noxchoIT Product Manager
Top Expert 2009

Commented:
No need to purchase anything yet. And RAID controller is not always the cause - simple AHCI mode of the HDD will prevent drive detection for Windows CD as well.
First step is to check if BIOS sees the drive.

Author

Commented:
I'm short on history - friend dropped off the box when he could not boot it up so I don't know precisely what preceeded the boot up failure.

In BIOS Setup Utility - main tab  I see the following:-

Primary IDE Master: [maxtor 6E040l0]
Primary IDE slave:     [Not detected]
Secondary IDE master: [HL-DT-ST-GCE-8525B]
Secondary IDE slave: [HL-DT-ST-DVD-ROM GD]
OnChip Sata Controller; [Enabled]

If I select the Maxtor drive I then see the following information:-

Device: Hard Disk
Vendor: maxtor 6E040L0
Size 41.1GB
LBA Mode: Supported
Block Mode: 16Sectors
PIO Mode: 4
Asynch DMA: Multiword DMA-2
Ultra-DMA: Ultra DMA-6
Smart Monitoring: Supported

Author

Commented:
Downloading Pmagic file now
noxchoIT Product Manager
Top Expert 2009

Commented:
Looks like an old box (at least the drive is tiny).
Not good that it was droppedt. If the HDD was still working at the moment of dropping then chances of its damage are really high. With Parted Magic you can at least copy out data from this drive.
As for healing the drive itself - test it with Maxtor tools: http://www.tacktech.com/display.cfm?ttid=287#maxtor
The first one is ISO image for CD. Burn it as ISO to CD and boot the PC from it. Check the HDD and see what it returns.

Author

Commented:
Ok - partedmagic reports at least 29 bad sectors on HDD

Will try to boot now with Maxtor tool
IT Product Manager
Top Expert 2009
Commented:
Do you need data from this drive? If yes then stop trying to access it. You can make things worse. Better to apply for data recovery service and let them recover data.
If you do not need the data from the drive then destroy it and buy new drive.

Author

Commented:
Thanks - this is what I expected I would have to do but I've learned about some new diagnostic tools along the way - much appreciated.

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