Outlook is pulling incorrent settings from exchange 2010
We have the external entries set in exchange for remote.COMPANY.com but when machines travel from inside the network to outside, Outlook changes the remote.company.com to mail.company.com. We have verified that the external settings all specify remote.company.com and the auto discovery looks fine. I am attaching the AutoDiscover file.
<Autodiscover xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Test User</DisplayName>
<LegacyDN>/o=COMPANY/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=TestUser</LegacyDN>
<DeploymentId>58a0710e-1afc-4a99-b1a4-c12b87b8580a</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>SERVER.COMPANY.local</Server>
<ServerDN>/o=COMPANY/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER</ServerDN>
<ServerVersion>720180F0</ServerVersion>
<MdbDN>/o=COMPANY/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://remote.COMPANYinc.com/OAB/5030dcac-1765-4469-abde-4a191ef3dd95/</OABUrl>
<UMUrl>https://remote.COMPANYinc.com/UnifiedMessaging/Service.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<PublicFolderServer>SERVER.COMPANY.local</PublicFolderServer>
<AD>SERVER.COMPANY.local</AD>
<EwsUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</EwsUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>mail.COMPANYinc.com</Server>
<ASUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://remote.COMPANYinc.com/OAB/5030dcac-1765-4469-abde-4a191ef3dd95/</OABUrl>
<UMUrl>https://remote.COMPANYinc.com/UnifiedMessaging/Service.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<EwsUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</EwsUrl>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<External>
<OWAUrl AuthenticationMethod="Fba">https://remote.COMPANYinc.com/owa/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</External>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://remote.COMPANYinc.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://remote.COMPANYinc.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
</Protocol>
</Account>
</Response>
</Autodiscover>
Jdtuck
Have you tried testing with www.testexchangeconnectivity.com and see what errors, if any, it shows?
Run the following and post:
get-owavirtualdirectory | fl name,*ternal*
get-oabvirtualdirectory | fl name,*ternal*
get-webservicesvirtualdire
get-clientaccessserver | fl name,*ternal*
get-owavirtualdirectory | fl name,*ternal*
get-oabvirtualdirectory | fl name,*ternal*
get-webservicesvirtualdire
get-clientaccessserver | fl name,*ternal*
your issue is most probably related to the outlook provider
issue a get-outlookprovider and check the EXCh value if it is false change it using
set-outlookprovider exch -server remote.company.com
issue a get-outlookprovider and check the EXCh value if it is false change it using
set-outlookprovider exch -server remote.company.com
ASKER
We have tried www.testexchangeconnectivity.com. Here is the output requested:
[PS] C:\Windows\System32>get-owavirtualdirectory | fl name,*ternal*
Name : owa (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList : {}
InternalAuthenticationMethods : {Basic, Fba}
InternalUrl : https://remote.COMPANY.com/owa/
ExternalUrl : https://remote.COMPANY.com/owa/
ExternalAuthenticationMethods : {Fba}
Name : Exadmin (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
Name : Exchange (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
Name : Exchweb (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
Name : Public (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
[PS] C:\Windows\System32>
[PS] C:\Windows\System32>get-owavirtualdirectory | fl name,*ternal*
Name : owa (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList : {}
InternalAuthenticationMethods : {Basic, Fba}
InternalUrl : https://remote.COMPANY.com/owa/
ExternalUrl : https://remote.COMPANY.com/owa/
ExternalAuthenticationMethods : {Fba}
Name : Exadmin (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
Name : Exchange (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
Name : Exchweb (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
Name : Public (SBS Web Applications)
RemoteDocumentsInternalDomainSuffixList :
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl :
ExternalUrl :
ExternalAuthenticationMethods : {Fba}
[PS] C:\Windows\System32>get-oabvirtualdirectory | fl name,*ternal*
Name : OAB (SBS Web Applications)
InternalUrl : https://remote.COMPANY.com/OAB
InternalAuthenticationMethods : {WindowsIntegrated}
ExternalUrl : https://remote.COMPANY.com/OAB
ExternalAuthenticationMethods : {WindowsIntegrated}
[PS] C:\Windows\System32>get-webservicesvirtualdirectory | fl name,*ternal*
Name : EWS (SBS Web Applications)
InternalNLBBypassUrl : https://SERVER.COMPANY.local/EWS/Exchange.asmx
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
ExternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
InternalUrl : https://remote.COMPANY.com/EWS/Exchange.asmx
ExternalUrl : https://remote.COMPANY.com/EWS/Exchange.asmx
[PS] C:\Windows\System32>get-clientaccessserver | fl name,*ternal*
Name : SERVER
AutoDiscoverServiceInternalUri : https://remote.COMPANY.com/Autodiscover/Autodiscover.xml
[PS] C:\Windows\System32>
[PS] C:\Windows\System32>get-outlookprovider
Name Server CertPrincipalName TTL
---- ------ ----------------- ---
EXCH 1
EXPR mail.company... 1
WEB 1
[PS] C:\Windows\System32>
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