ZnWordAddIn...Component 'comctl32.ocx' or one of its dependencies not correctly registered: a file is missing or invalid.

I have a user that gets the following errors everytime she starts MS Word 2003
(Title of Window)ZnWordAddIn...
(Message) Component 'comctl32.ocx' or one of its dependencies not correctly registered: a file is missing or invalid.

I checked the Templates and Add-ins. There are no add-ins installed.  

Any ideas on the cause and/or how to get rid of this?
Michele MarshallAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

You might try renaming the normal.dot for that user. Rename it to normal.old or something and then restart Word. I think for Word2003, it is here:
C:\Documents and Settings\<Username>\Application Data\Microsoft\Templates

If that doesn't work I would follow the steps in this document. It is kind of lengthy.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Michele MarshallAuthor Commented:
The link was helpful and allow me to isolate the application that was causing the error (nuance pdf creator).  After uninstalling the pdf creator the error was gone.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.