Outlook send issue

jasonmichel
jasonmichel used Ask the Experts™
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Have a user that has outlook 2007 everytime he tries to send an email or reply, or creating tasks he gets an error that says outlook could not complete the operation, one or more parameters are invalid.  Ive reinstalled, and created new profile..any ideas.
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Is the user on cache mode?
Did you try Online mode?
Also on Outlook Web Access, does he have any issues?
I would also try creating a profile on a different PC for testing purposes....

Author

Commented:
No issues with owa..and yes in cache mode..I'll try online

Commented:
If Outlook is brought up in Safe mode do you still get the error?

What is the actual error being reported in the "Errors" tab in the Send/Receive Progress?

In Outlook: Tools, Send/Receive, Send/Receive Settings, Show Progress

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Author

Commented:
it does it when trying to create a new message, never even get as far as to send

Commented:
Silly question: have you tried reinstalling Office 2007 and selecting "repair" ?  Since you already tried creating a new profile I have to assume that the problem is related to just this machine/installation.

Author

Commented:
yep just this machine, actually started when he had office 2003, i upgraded to 2007 had same issue,
Commented:
What happens if you specify the /cleanprofile switch?

If the "repair" option didn't fix it (as mentioned in my previous reply), you can try Microsoft's "Fix-it" and see if it's able to locate and fix the problem: http://support.microsoft.com/fixit

Question: was the e-mailbox restored from a backup?  In other words was there a problem (or suspected) problem with the users mailbox on the Exchange server and so a complete restore was performed?

I ask because we did restore a users Exchange mailbox (long story...) and once it was restored she experienced some weird behavior from the Outlook client (OWA was fine and it was isolated to just her machine).  Nuking her Outlook profile did not fix the problem.

Long story short, I fixed the problem by issuing a /resetfolders switch but the weirdness, though not the same as what you are experiencing, was due to a mailbox restore; if no restore was done then never mind... :-)

I guess my point is to try Outlook with the /cleanprofile switch and if that doesn't work try one of the other command line switches (http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-microsoft-office-outlook-2007-HP001218589.aspx) and see if that cures the problem.

If not... make an image (using Acronis, Ghost, etc) so you have a backup to get back to, uninstall Office 2007 and then reinstall it.  This is what I would consider to be the "last resort" because of the time involved and it still may not fix the problem.

A thought occurred to me -- what happens if you log into the machine with your account and then launch Outlook?  Is the problem still there?

If not then that suggests to me a problem with the overall profile or something in the registry associated with the account.

if the problem is still there then it's probably something in the registry, a DLL not registered correctly, etc. in which case I would go the uninstall and reinstall of Office 2007.

HTH...

Author

Commented:
yeah no backup, just started doing it after working fine for a few years, the cleanprofile switch acted same way.  I'm going to try it on a new machine and see.

Commented:
What happens if you log into the machine as yourself? Same error/problem?
Agree with rob,

Log on to the machine and set up his mail profil on your computer profile and see if issue persists,
If Yes, this is an issue with Outlook
If No, the issue is with his computer profile on the computer

Since owa is working there is nothing wrong with his mailbox nor is this a server related issue,

cheers

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