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troubleshooting Question

Successful payment at PayPal but not returning value back to the site

Avatar of cgmk89
cgmk89 asked on
3 Comments1 Solution561 ViewsLast Modified:
My developer has issue with the site that we work on....Any advice or guidance will be appreciated.

If the user makes a donation online to a a deceased person's memorial tree...the branches on the tree will grow depends on how many branches the user purchased.  Upon successful payment, the user will see the payment confirmation page at PayPal site.  After that, the user will click Return to the Memorial Tree site link.  We got issue after this.

When user clicks on "PayNow" to make a donation, next page will be PayPal login page.  The funny thing is we can get two different types of screen depends on our luck.  One screen which I called it 'normal' screen, the user can pay successful and return to our site.  At our site, the user will get to see the branches with his name highlighted on the tree.

Another screen which I called it 'abnormal' screen, the user can pay successful and return to our site.  At our site, the user will not get to see the branches with his name highlighted.  Instead he will get a 'Failed to Pay" screen from our site.  We will unable to capture the return value to display the information properly.

Attached is the screens captured.  Any help would be appreciated.
So we have two options:
#1) set in the system somehow when the user clicks on "PayNow", he will always landed in 'normal screen'.
#2) able to display the page properly at Memorial Tree site after successful PayPal payment with 'abnormal' scrren

However, we have no clue how to handle that.  Any advice?  Thanks.

Avatar of Marco Gasi
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