I have a client that is running an exchange 2010 environment. The users are still using outlook 2007. We have the users run their outlook in cached exchange mode to reduce the work load on the server, so the Offline Address Book plays a pretty big role.
We have added three new users (two legit employees and one test account) since the migration, and none of the three are showing up in the OAB. When I take a mailbox off of cached exchange mode the users show up just fine.
I have updated the OAB in both the EMC and the EMS, and it shows that it updates with its schedule.
It seems like the two, OAB and GAL, just aren't connecting with each other.
Any thoughts on why Outlook isn't getting an updated OAB?
Is there a way to view the OAB directly? I ask because maybe the OAB isn't updating the same file that Outlook is pulling from.
Thanks, in advance, for your help.