I'll admit I'm not real up to date on the changes with Windows Live Messenger 2011. I've been able to fake it up until recently, but this recent development has left me baffled.
Our company has Messenger deployed for all employees, and it used to be a simple matter to manage one .ctt file, which was added to a new employee's computer when they came on board. They would have all the contacts right off the bat, then I would modify the .ctt file to include the new employee. Simple as that.
With the import/export function of Messenger being no more, I have had to manually add each contact for new employees coming on board. Not the most pleasant way to spend time, so I did some digging. I found that import/export had moved from being available in Messenger to only being available in Windows Live Mail.
That brings me to our current conundrum. We're setting up a new employee, Beverly, and I attempted to build her Messenger contact list automatically. I logged in to Windows Live Mail with my Messenger-associated email (the company emails do not have Windows Live Mail accounts, and are registered with Windows Live solely for the use of Messenger), exported my contacts, and saved them as a CSV. I then logged in as Beverly to Windows Live Mail, imported the CSV into Messenger, and saw them all populated. However, logging in to Messenger as Beverly (as you can see in the screenshot) yields no results. I was able to manually add myself to her contact list, but none of the imported contacts appear.
Am I misunderstanding how contacts work with new versions of Messenger? Is there another place used for import/export of Messenger contacts now? Thanks very much for your help on this!