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kfasickFlag for United States of America

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Citrix client connection slow or freezes.

I'm running two Citrix servers on a farm with about 30 users.  I have one user that complains about slow or freezing connection. Other users are not having any slowness or connections locking up.  The users IT person states they have fast upload/download speed.  Is there any way I can monitor the user’s connection to see where it is failing?  One more thing.  When I shadow the user, her connection seems to speed up.  When I disconnect, after sometime the connection slows again.
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basraj
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When the client is online, where do you check for "network latency"?  I'm a little new to this.  The citrix guy quit and I got stuck with it.