I'm running two Citrix servers on a farm with about 30 users. I have one user that complains about slow or freezing connection. Other users are not having any slowness or connections locking up. The users IT person states they have fast upload/download speed. Is there any way I can monitor the user’s connection to see where it is failing? One more thing. When I shadow the user, her connection seems to speed up. When I disconnect, after sometime the connection slows again.