Message window stays open in Outlook 2007

sandercalvin
sandercalvin used Ask the Experts™
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When clicking 'reply' or 'forward' on an email and then clicking 'send', a copy of the sent message gets minimized to the taskbar, but cannot be closed. I have tried right clicking on the minimized window and clicking close/move/maximize etc and I cannot get it to go away. I have tried the obvious (logout, restart etc)

Running Windows 2003 Server and Microsoft Exchange
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Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Hi,

Run Detect and Repair.

Refer this aticle for the same:
http://www.howtogeek.com/howto/microsoft-office/detect-and-repair-applications-in-microsoft-office-2007/

Hope this helps,
Shree
Try this:

Go to Tools > Options > Email Options and place a check mark on "Close original message on reply or forward"

Hope it helps.

Author

Commented:
Ya I tried that: no cause found.
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Author

Commented:
@ovoehlers: tried that already as well, but forgot to mention it.
A couple of questions:
Is that user the only user with outlook 2007 with that problem?
Which version of Exchange and which Service Pack?

Author

Commented:
Exchange 2003, all servicepacks and updates have been applied. All users are using Outlook 2007, and this is the only user with that problem.
There could be an outlook add-in on the users' pc that's causing this.
Can you disable all 3rd party add-ins if there are any?

Tools > Trust Center > Add-ins

Under Manage, choose COM Add-ins and click Go. Un-check all non-Microsoft Add-ins and try it. If it works re-enable the add-ins one by one to find the culprit.

Author

Commented:
tried that, there are only microsft add-ins enabled, didn't work
Do you have an AntiVirus Software that scans incoming and outgoing emails? Disable it temporarily if you do.

Also try this:
On my laptop i have a 3rd party plugin that kind of locks up outlook from time to time, but it doesn't really freeze it, what happens is that there seems to be a dialog box that you can't make make active to click it away. Yeah i know weird.
What i do is just press (ALT+TAB) to active that dialog box, I still don't see it, but then i press ENTER or ESC and i get outlook unlocked. Not saying that that's what's happening to you, but it's worth a shot.

Hope that helps.

Author

Commented:
i tried that, and when 'alt+tabbing' the message becomes active, but not visable, and esc will not close it.

Author

Commented:
There was an add-in that I did not see. After disabling it, it worked.
thanks

Author

Commented:
There was an add-in that I did not see. After disabling it, it worked.
thanks

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