Outlook 2003 says "This copy of Office is not genuine" even though Office 2003 has been successfully registered. This message appers no matter how many times I have uninstalled & then reinstalled

Outlook 2003 says "This copy of Office is not genuine" (see the screenshot) even though Office 2003 has been successfully registered. This message appears no matter how many times I have uninstalled & then reinstalled Office 2003.

I am using genuine copies of Office 2003 (the original manufacturer CD's) along with the genuine original serial numbers (which are not being used on any other computers)

What can I do to resolve this issue so that this message will no longer appear?
Office-isn-t-geniune.png
IT GuyNetwork EngineerAsked:
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lobo797Commented:
It could be the underlying Office 2003 is not genuine even though the Outlook is.  Check this article out:

http://support.microsoft.com/kb/949810

All the best..

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DybwCommented:
It seems that the genuine scanner from Microsoft did not reg. your keys. I would suggest the following:
1.Make sure the Windows Genuine is running properly. You may want to try http://www.microsoft.com/genuine/selfhelp/Support.aspx?displaylang=en
2. Check your keys currently installed against the one you used with the CDs. Use this freeware:
http://www.magicaljellybean.com/keyfinder/
Let me know your results. Cheers.
☠ MASQ ☠Commented:
>>even though Office 2003 has been successfully registered
Activation of registration and the "not genuine" process are separate things.  Activating Office happens locally & the rules are based on the date of issue of the media and keys; the Office Genuine Advantage tool checks against an updated verification system.
Try using the MGADiag tool from Microsoft (see stage 8 here) to produce a log of the activation status.  Post the text file from that as an attachment for analysis.  
Are these all retail keys you are using or do you use VLK licensing?
Gary CaseRetiredCommented:
"... What can I do to resolve this issue so that this message will no longer appear? "  ==>  There are a couple ways to stop this ...

(1)  If you're certain this is a genuine copy, call Microsoft and they MAY provide you with a new CD key which will pass the "genuine" test;

(2)  If #1 doesn't work, you could reformat the OS partition; reinstall XP; and then reinstall Office.   Note that IF the version of Office is not, in fact, genuine, then after the "Office Genuine Advantage Update" is applied, you'll get the same message again.

(3)  If neither of the above work, the easiest "solution" is to buy a new copy of Office.   You can still buy 2003 on e-bay for ~ $40-$50;  or you may choose to simply upgrade to 2010 (or a discounted version of 2007).
IT GuyNetwork EngineerAuthor Commented:
Called Microsoft and they resolved this issue for me.
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