enter valid email address error

cybertechcomputers
cybertechcomputers used Ask the Experts™
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Hi, i have exchange 2010 installed on win server 2008. Shared contacts is setup and configured on all 8 computers.

In shared contacts, if they right mouse click, create, new message to contact we get the error

you must first enter a valid email address for this contact before outlook can send mail to it.

problem is it already has a valid email address, it happens on every contact. If we create a new email and then select the contact everything works fine.

Any suggestions
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Commented:
You need to remove each contact and re-add it, I know this sounds tedious.  You can automate the process by using a macro program such as;

http://www.autohotkey.com/

Also you could export the entire contacts folder to Excel, create a new contacts folder and import from the Excel file.  Once this works (which is will), delete the corrupt contacts folders.

 

Author

Commented:
Thank you for the post, the receptionist is in the process of getting ready to export the contacts. I will keep you posted

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