Terminal Server Can not be contacted after SBS 2003 to EBS 2008 Migration

Hi Experts

I am currently in the middle of a an SBS 2003 to EBS 2008 Migration.  On Friday we configured Remote Web Workplace to allow our warehouse to continue logging in Remotely.  By close of business Friday everything was working fine.

On Sunday I received a call from our warehouse manager saying that he was unable to connect to the Terminal Server.  The error he received in Remote Web Workplace was:-

"The computer you are trying to connect to cannot be contacted.  Verify that it is turned on, awake and connected to the network"

All of the above are correct, and the terminal server is displayed in the terminal services manager.  The Terminal Server box is running Server 2003.

Oddly I can ping the box from my workstation but I can't RDP to it.  However if I am on the Management Server I can RDP to it.

We have a backup terminal server which is functioning correctly but its incredibly old and really too slow for our warehouse to cope.

Im just confused as to why it was working fine on Friday but not 2 days later.  Nothing was changed during that time that I am aware of.

If you need any more information please let me know.

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Cris HannaSr IT Support EngineerCommented:
Have you done a reboot of all components to see if it comes back up?   Any patches that might have been applied over the weekend?    Errors in the event logs?
I'm curious?  Did you buy the EBS software and hardware  along time ago and just now doing the migration.  I ask because MS officially stopped selling EBS on July 1st.   And they announced last spring that EBS was a deadend and they stopped development of any future versions.  Just seems like an odd road to go down.
Are you aware that MS is offering free licenses for the full standard products to move away from EBS?
James_FlackAuthor Commented:
Hi CrisHanna.

Thanks for your advice.  We did purchase EBS before it was discontinued, but as MS are supporting it until 2017 they state that if you still wish to use it you may as well :)

Turns out that somehow the Windows firewall service had been restarted and was blocking all the connections.

Should have checked that first really :)

Thanks again for the reply.


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Darius GhassemCommented:
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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