DELL LATITUDE E6500 Cannot not boot

candace1x
candace1x used Ask the Experts™
on
I have recently purchase a new Dell Latitude E6500. Whenever I try to switch on my laptop I get this message only. And nothing happends after that.

Intel(R) Matrix Storage Manger option ROM v8.0.0.1039 ICH9M-E. Copyright (C) 2003-08 Intel Corporation. All Rights Reserved..
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Commented:
Sounds like a image or SATA issue.
Has it ever worked or is this the first time you boot the system?
You can try restoring the system with the recovery partition (if it has one) using the appropiate F-key or just use the restore CD/DVD.
Run a HDD test in the BIOS to see if it's ok.
Further information:
Can you enter BIOS?  
Can you choose to boot from a CD/DVD
noxchoIT Product Manager
Top Expert 2009

Commented:
Press F2 to enter BIOS and switch the HDD mode from RAID to AHCI or SATA.
Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

noxchoIT Product Manager
Top Expert 2009

Commented:
BTW, if you do not have data on it and did not do anything that could lead to this problem then return the machine and request new one. It could be HDD problem. I had to return two Dell Inspirions recently to local shop. After first start both showed failing HDD.

Commented:
If this is a recent purchase, then it is also an indubitable case for Dell support, after all you paid for their support and warranty.

Even if it is not a hardware failure, Dell may be held responsible for delivering you a machine that will actually not boot.
As torimar pointed out,if it's new,call Dell.

A Latitude is a top line corporate machine ,so you should get on shore tech support that may have a clue as to the issue.

Author

Commented:
Thanks, It was a HDD problem

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial