I am using a hosted Outlook Exchange for scheduling patiens for 15 clinitians. Each clinitian has an email account and shares their calendars back with 6 admin staff. The admin staff updates the schedules for each clinitian. Sometimes two staff member will be accessing the same calendar but scheduling appointments at different times. I have worked with our host and been unsuccessful in resolving an issue of latency. It can take as much as 40 seconds to open a calendar or to create an appointment oin a calendar. We have has appointments that were cached on one computer not update to another. So. . . I turned off Exchane Cache but this only slowed things more.
Then this morning when we tried to schedule an appointment on one calendar we were presented with a Meeting Request form rather than an appointmnet. We could not get it to take an appointment.
Is there anyone who uses a hosted exchange account to schedule patients? Are there settings that are creating this problem?
Any help will be appreciated. I am about to loose a client oover these issues.