Restore replacing smiley emoticon in Outlook 2007?

jessc7
jessc7 used Ask the Experts™
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Awhile back I deleted the auto-replace entry in Outlook/Office 2007 for the smiley face emoticon. Now I would like to add it back. I have tried to add a new entry with the smiley face by copying it from others' e-mails, but it gets translated into an unknown character (see screenshot). If I try to use the auto-replace in an e-mail, the unknown character block shows up instead.

How can I restore this auto-replace entry to get the smily faces back? :)

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Have you tried copying it from Character Map or typing it in yourself? It should be Alt + 1 on the keypad.

Author

Commented:
Well, it just worked by copying the Character Map for Arial, but the face looks like the equivalent of this in Outlook -   :|

Is there a way to get the default Wingdings style face back in? The smile is much more apparent. Otherwise it looks like a deadpan face.
Commented:
When you create the AutoCorrect entry, select the "Formatted text" option.

Longhand:

1. Insert the smiley face Wingdings character in your document.
2. Select just the smiley face.
3. Office button, Options, Proofing, AutoCorrect options (make sure the "Formatted text" option is selected).
4. In the Replace box, enter :-)
5. Click OK.
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Author

Commented:
Thanks lwebber, I was able to do those steps in Word. However, it didn't carry through to Outlook. When I do those steps in Outlook, the option to choose Formatted Text is greyed out an unavailable. It is hard set to Plain Text. Is your client this way?

Commented:
If you create the AC entry in Word, then exit both Word and OL, then start OL -- does the AC entry work?

Author

Commented:
No, unfortunately that didn't work. Word and Outlook appear to have separate AC sources.

Commented:
No, they use the same set. I think the problem is that your email format is set to HTML rather than Rich Text. Try changing it.

Author

Commented:
Unfortunately it looks like that setting in the Mail Format tab is locked with the HTML option by our Active Directory Group Policy settings.

Author

Commented:
Moving to new workstation. Thanks for the help!

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