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Outlook 2010/Windows 7 Blue Screen

We have several 32 bit windows 7 Dell laptops that are getting BuleScreen errors when all they are using is outlook 2010.  Any ideas?  Attached is the dmp file of one of those. 101210-22448-01.dmp
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carbooja

First and foremost, launch outlook in safe mode

this can be done by going to run and typing outlook /safe

once that's done, disable all addons in outlook

Select “COM Add-ins” in the Manage drop-down at the bottom of the ”Options->Addins” window and click “Go”. Note: To get to the Options window, click on the File tab first.
Uncheck all add-ins.

restart Outlook in normal mode.

Enable one add on at a time until it causes the blue screen
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