Wrong ping times when pinging through Cisco VPN Client
Out of 200 users I have 3 who have this issue. When connected to the corporate vpn their ping round trip is less than 15 ms to our corp offices on the East coast. The actual time should be between 40 - 120 ms. Not 7 - 15 ms. All three can reach internal systems fine. Why is it that they are getting inaccurate ping responses?
The client OS is XP. The VPN client is Cisco VPN. The local lan connection is 192.168.0.x and the remote net is 10.10.x.x.
This latency inaccuracy is disabling our network optimization client since the client thinks the computer is in the local office due to quick ping times.
The client OS is XP. The VPN client is Cisco VPN. The local lan connection is 192.168.0.x and the remote net is 10.10.x.x.
This latency inaccuracy is disabling our network optimization client since the client thinks the computer is in the local office due to quick ping times.
Matt V
Do these three users have anything else in common like local ISP or home network LAN configuration?
ping rtt can very well be lower than 40 msec. this really depends on the connection of the client pc. So the question of mattvmotas is valid.
e.g. my normal connetion to the office is 20 msec.
You need to find a commonality between the 3 users.
e.g. my normal connetion to the office is 20 msec.
You need to find a commonality between the 3 users.
ASKER
The users are in California, Dallas and Chicago. They use Belkin, Apple and Linksys routers. They all use 192.168.x.x networks. 2 are Comcast users and one is a Road Runner user.
Are any of the "normal" users on Comcast or Road Runner in the same areas?
ASKER
No, I don't have any other users in those areas.
I have to agree with raymondzwarts then, they may just have that good of a connection.
That being said, the compressions profile should not need to be applied if they are that fast.
Profiles for speed should not be based entirely on ping times anyway.
Satellite Internet has high speeds but very high latency as well for example.
That being said, the compressions profile should not need to be applied if they are that fast.
Profiles for speed should not be based entirely on ping times anyway.
Satellite Internet has high speeds but very high latency as well for example.
I would say unless your users are experiencing a real problem I don't see any issue. It's just working as expected.
I know you would like to know the root cause ... but that might very simply be that they have a good internet connection.
I know you would like to know the root cause ... but that might very simply be that they have a good internet connection.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
No ping time is impossible, it all has to do with how many routers they cross to get from side to the other. If they only hit a couple routers all over fibre, then it is not ridiculous to get low ping times.
ASKER
.
ASKER
The question wasn't well formed.