Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Windows XP Pro Hangs on Restarts

Avatar of Wheeler_Helpdesk
Wheeler_Helpdesk asked on
Windows XP
16 Comments1 Solution365 ViewsLast Modified:
I just dropped a Windows XP company image onto a HP laptop (Probook 4510s running Windows XP SP3); i wasn't sure this was going to work due to potential HAL problems (we are typically a Dell shop)...... but low and behold it worked!   Well........ at least until I tried rebooting the laptop.   If I attempt to restart the laptop, it will appear to be shutting down properly..... and after it goes through the "saving your settings", "Windows is shutting down" messages, the background disappears... then the screen turns blue and the mouse arrow just locks up.   It will just sit like this until I physically press the power button to shutdown.    The ironic thing is........ if I chose "shutdown" instead of "restart", the machine powers off normally.     I've just tried flashing the BIOS to the latest version, but same thing still happens.  What exactly is different about doing a shutdown vs. a restart?  Anyone have any ideas?  
Avatar of Wheeler_Helpdesk

Our community of experts have been thoroughly vetted for their expertise and industry experience.

This problem has been solved!
Unlock 1 Answer and 16 Comments.
See Answers