Connecting to Printer error box

Steven Wells
Steven Wells used Ask the Experts™
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Hi all,
I am trying to troubleshoot a problem we are getting with printing from outlook 2007 after some microsoft patches were installed a few weeks ago.

People click on print in outlook and then receive a error box as shown in the image attached. Connect to Printer Error Box
I think it may be related to a printer hotfix that was installed a few weeks ago, but even when that hotfix was removed it didn't fix the problem.

I have tried searching for the error and the ones I come across seem to be closely related to this error but are all old errors.

Any ideas?

Steven
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Top Expert 2013

Commented:
StevenWells99--Your screen shot does not show an error as such.  Do you mean that things hang at that point and printing does not proceed?  What happens when you click the X (Close)?
Have you looked in Event Viewer for a redball error timestamped at the same time as the hang?
Do you have any Office add-ins installed (like the PDF add-in)?  Try uninstalling.
This reference may also help.
http://www.eggheadcafe.com/software/aspnet/31374180/ms-outlook-2007-takes-2025-seconds-to-queue-print-job.aspx
Top Expert 2013

Commented:
StevenWells99--This could also be due to networking problems.
Steven WellsSystems Administrator

Author

Commented:
Hi

I consider it an error as we haven't seen this before on our network and people are not used to these messages. The message box doesn't go away. If you click cancel then the print job is cancelled, then they print again, and it works.
All our workstations are connected via a 1GB network connection.

There are no errors in the event log on either the workstation or the print server.

I have read this post here http://www.eggheadcafe.com/software/aspnet/31374180/ms-outlook-2007-takes-2025-seconds-to-queue-print-job.aspx prior to asking this question but it didn't offer any help.

I will have a look at any add-ins that may be used, but most pc's are pretty clean of extra stuff.
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Systems Administrator
Commented:
It appears that this error was caused by a latest outlook patch, in combination with another error.
I have removed that last outlook patch and it appears to have resolved our issue

Commented:
Can you please tell us which specific Outlook patch you removed and what was the other error you referred to?
Steven WellsSystems Administrator

Author

Commented:
We had an issue with KB972363 causing outlook restarts when printing. We had removed that patch as it was causing major problems, then it appeared to come back as a newer version called KB2288953.

When 2288953 was removed, it will then reinstall 972363, which was also then removed.

Then our problem went away.

I don't know why some of our clients were affected and not others. Even a brand new person with a newly imaged machine started having problem with Outloook printing with these patches installed.

Steven WellsSystems Administrator

Author

Commented:
Solved own problem

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