osxla
asked on
Cannot go online after a virus/Spyware was removed
Hi,
I really need some help on this. I have a station that had I think Anti Virus action spyware on it. I managed to remove it with both Malware Bytes and MS Security Essentials. The problem now if that the machine cant go online. It just says page cannot be displayed. I downloaded IE 7 and IE 8 as well as Firefox. No matter what I do the page cannot be displayed. I can ping any machine on the network and local loop back address but cannot go to a web page. Please help!!!
Thanks
I really need some help on this. I have a station that had I think Anti Virus action spyware on it. I managed to remove it with both Malware Bytes and MS Security Essentials. The problem now if that the machine cant go online. It just says page cannot be displayed. I downloaded IE 7 and IE 8 as well as Firefox. No matter what I do the page cannot be displayed. I can ping any machine on the network and local loop back address but cannot go to a web page. Please help!!!
Thanks
look in IE settings, connections for a proxy being set. Another trick is to create a hosts file that will interfer with DNS look ups. and finally check your DNS setting in ipconfig /all. Can you ping the ip address given for the DNS server?
run a dos prompt, tracert 194.119.131.65 and make sure it gets there if not see how far it gets and that will probably be your error. then type nslookup at dos prompt and see if you can resolve www.google.com if not type server = 8.8.8.8 and try www.google.com if it works it is your local dns server if not then you have some problem still on the system, network, start looking at firewalls etc.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks ivanoviola, that was it. It removed the internal DNS entry. I feel really stupid I did not catch that but again I thanks the Experts for being there.
Try TDSSKiller:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip
http://support.kaspersky.com/downloads/utils/tdsskiller.exe
Tutorial on TDSSKiller:
http://support.kaspersky.com/viruses/solutions?qid=208280684
Then try HitManpro to make sure anything which might be left behind is clean:
32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html
64bit
http://dl.surfright.nl/HitmanPro35_x64.exe
If this does not resolve your issue then try Combofix:
Download Combofix
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
Tutorial on how to use combofix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Post logs here for further analysis.
Sudeep
http://support.kaspersky.com/downloads/utils/tdsskiller.zip
http://support.kaspersky.com/downloads/utils/tdsskiller.exe
Tutorial on TDSSKiller:
http://support.kaspersky.com/viruses/solutions?qid=208280684
Then try HitManpro to make sure anything which might be left behind is clean:
32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html
64bit
http://dl.surfright.nl/HitmanPro35_x64.exe
If this does not resolve your issue then try Combofix:
Download Combofix
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
Tutorial on how to use combofix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Post logs here for further analysis.
Sudeep
In IE, Tools, Internet Options, Connections
Make sure proxy details are all un-ticked.