I have had an issue that has been driving me crazy for a few months now.
I have a remote office that remote desktop's over to our office to use the database. Its only a max of 10 users at the time. I have setup a terminal server here (terminal server 2003). It is running in application mode and i have more then enough terminal server client licences.
They constantly experience drop out and then it takes about 5-10 minutes to get back in. They have around 10 dropouts a day. Some days are worse then others. The strange thing is that i have two other branches doing the same - again only a few users but they are fine and experience no drop outs.
This rules out our internet connection here for which we pay a lot of money for to supply enough bandwidth primarily for the upload. I have called their ISP and their ISP are telling me their internet is ok however i am sceptical.
They have a router which i have not yet swopped over so could be a cause. I have swopped over adsl filters. They have a firewall (hardware) but nothing reported out of the ordinary.
I have set a continious ping from a client machine to the server here and average response time is around 55ms with no drop outs. I only did this for around 3 hours.
Is there any suggestions or any software i can download to tell me how the connection is going. I still think it is there ISP but i need proof to suugest my theory. I could be wrong and it could be server, firewall, or router. I am working through eliminating these devices but i feel they are ok at present.
Please can someone help.