We help IT Professionals succeed at work.
Get Started

Cannot install ARCserve r15

2,251 Views
Last Modified: 2012-05-10
I'm trying to install ARCserve r15. After following the whole steps required for the installation, the program starts to install the component CA License 1.9.1 and never continues to install any other components. The progress bar restarts after being completely filled. The installation process remains in that state until I manualy stop it. I tried with diferent users, all of them are local administrators on that server, even I tried the option "run as Administrator".

In the event viewer I can see the following errors:

A timeout was reached (30000 milliseconds) while waiting for the Event Log Watch service to connect.
The Event Log Watch service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Other information. My server runs a Windows 2008 R2 and SQL Server 2008 R2.

I will appreciate any help with this.
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE