Photoshop CS4: "Could not complete your request because of a program error"

mgudites1
mgudites1 used Ask the Experts™
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We're running Photoshop CS4 on a Mac running Snow Leopard 10.6.4. Whenever this user tries to save a .JPG (any JPEG) as a .TIFF, she gets this message.  I've tried all the standard stuff.  Getting rid of preference files, reinstalling CS4, patching it up to the latest revision.  This is a brand new computer -- plenty of RAM, hard drive space, and nothing else is running while we're trying this.  

I searched all over, but most of the docs I found were related to CS2.  I tried the troubleshooting steps in them anyway, but they didn't help.  I was looking for maybe a Photoshop log of some sort, that might have more detail in it, but I have no idea where to find it.
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Hi, you may have already tried this but these are the official steps from Adobe Tech Notes which can be good for working through errors and freezes:
http://kb2.adobe.com/cps/404/kb404895.html

(It's for CS4 on the MAC).


Commented:
Your font cache could be corrupt.  here are a few programs than can be used to fix that:
Onyx
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html

or

FontNuke
http://download.cnet.com/FontNuke/3000-18512_4-94220.html

or you can delete some caches by booting into safe mode (hold Shift key at bootup)

DeeDee

Commented:
You might want to try this one first (sorry, after I read about the others, this one seemed to work for people better)
This is a trial version
http://www.maintain.se/cocktail/index.php

It repairs the disk permissions and and can clear the cache files (along with other utilities).

DeeDee
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Author

Commented:
Should have mentioned, I tried Onyx.  No good :(
Never got a fix for this.  Ended up upgrading her to CS5 and that solved the issue.

Author

Commented:
No solution

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