I have a SENDER who sent an email (see attached) on 10/14 (according to what's displayed in her sent items box). SENDER insists she sent the email on that date. The RECIPIENT shows THAT email as SENT on 10/18 in the header on his machine. Server Message Tracking shows only ONE of the 4 emails sent between the two for this subject on 10/20.
SENDER suspects internal email problem. No DELAY messages were received by the SENDER (As far as I know).
I need to get the forensics right on this one because this is an email toxic (no tolerance for error) environment. How do I:
a) outrule an internal problem?
b) show that the email may have been added to the SENDERS Delayed email schedule
c) reconcile the differences displayed for the sent date on the SENDER/RECIPIENT'S Machines.
Footnotes: SENDER is an Exec Secretary who routinely uses the delayed email function. RECIPIENT is a part timer who's laptop is usually in sleep mode several times a week. No other staff (of 40) report similar issues. SENDER has had corrupted Outlook cache issues before... No other staff (of 40) report similar issues. No other staff has had (reported) anything similar.