Boot.Tidserv detected by Symantec NIS 2010

Jason Johanknecht
Jason Johanknecht used Ask the Experts™
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Computer is a Dell Inspiron 1545 running Windows 7 64-bit.  Turn laptop on goes directly to blinking cursor.  No Safe mode or other options available.  Pulled drive to scan on SATA connection using Vista Home Basic 32-bit with Norton IS 2010 and immediately detects boot.tidserv.  Full scan will detect and claim to remove.  Ran TDSSKiller (Kaspersky) tool, and finds infection on local drive now.  It only finds 1 (Vista drive), and click Reboot now... Have done this 3 times to no avail.  I just downloaded the most recent version from Kaspersky for TDSSKiller before starting this.  Haven't used any fixmbr type programs on Win7 drives yet.  Any recommendations?  Not sure what antivirus is installed on laptop (New customer).
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boot off your windows 7 cd, and let it try and fix it for you.  It should be able to repair your boot record automatically.  To do it manually, you'd open a command prompt and type:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
Sudeep SharmaTechnical Designer

Commented:
You could also use USB Bootable Drive from Kaspersky to remove the Virus. Below are the instruction steps with links.

http://www.precisesecurity.com/tools-resources/free-antivirus/virus-scan-kaspersky-usb/

I hope that would help

Sudeep
Jason JohanknechtIT Manager

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Commented:
Worked perfectly!

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